Sarah Eunjoo Shin

I am a Business Administration student with an emphasis on Marketing Organization and Management. I enjoy encountering barriers that allow me to challenge my critical and analytical thinking abilities. As someone who has been working in the customer service industry for five years, I have learned to work well under pressure, be a team player, and also go above and beyond to ensure customer satisfaction; all in a timely manner.

Now, I am currently seeking a full-time job in marketing, management, and business consulting. 

I am always open to chatting about potential career opportunities and would love to chat! 

O Fine Japanese Cuisine, Irvine, California August 2021-Current Hostess

●  Created memorable dining experiences, answered questions, and offered information on menu items.

●  Coordinated dining room activities and directed staff to provide fast and courteous customer service.

●  Established a welcoming environment for customers and gained their loyalty.

●  Managed 90+ reservations through OpenTable and also managed to seat walk-ins.

●  Answered phone to create, confirm and cancel reservations.

●  Dispatched and prepared to-go orders from 5 delivery apps.

Cherubic, Irvine, California ` August 2019– October 2021 Shift Lead/Barista/Cashier

●  Trained 5 new team members in cash register operation, stock procedures, and customer service.

●  Multi-tasked between online and in-person orders and assigned tasks to other team members to deliver orders in

timely manner.

●  Contributed marketing and giveaway ideas to launch new products and increase brand awareness.

●  Maintained the highest standards of conduct and service to support the company's reputation by perfecting

presentation and keeping the area clean.

●  Monitored inventory and ensured enough supply to last throughout the day.
 

I currently am employed at an upscale fine-dining Japanese restaurant called O Fine Japanese Cuisine. I am in charge of the whole restaurant in terms of seating, every shift. Such job duties consist of inputting to-go orders from five delivery apps, answering the phone, creating reservations, organizing 60+ reservations through OpenTable, and most importantly, establishing a welcoming and comfortable environment for all guests.