ROC Operations Analyst - Chuncheon-si
등록 회원 전용 Chuncheon-si, 대한민국.
1개월 전
Job summary
The ROC Operations Analyst is responsible for providing first-class digital and data service delivery, ensuring operational continuity and resolving technical issues across their assigned area.
Responsibilities
- Respond to and resolve technical incidents and service requests within agreed service levels.
- Escalate complex issues to the ROC Team Manager or appropriate technical teams, ensuring timely resolution.
- Proactively monitor IT systems and services, identifying and resolving potential issues before they impact operations.
- Maintain accurate records of incidents, service requests, and resolutions in the IT service management system.
직무설명서
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