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Customer Service Officer - SEOUL - Arrow Electronics, Inc.

4주 전

설명
Position:
Customer Service OfficerJob Description:
Key Responsibilities
• Deliver exceptional internal and external customer service, as well as sales support to the Inside Sales Team and customers. Enhance Arrow's position within each customer and supplier by meeting performance expectations.
• Manage complex discrepancies, directly interface with customers, and recommend solutions or action plans to the internal sales team.
• Handle the Order to Invoice Process, including order entry and maintenance, value-added order entry, managing inbound customer order formats, submitting SSRQ, NCNR, COP, and MyArrow account setup.
• Support sales team members with direct customer contact during Planned Demand and Quality assurance processes. Coordinate e-Compass and Forecast Response reports with Infosys, manage Dropped Part, New Part, and Item Status Change reports, and handle manual inventory sweeps from IPS or consignment.
• Assist with overall Quote to Order objectives, including loading SDT quotes, forwarding quotes in PDF format, monitoring PM views, updating quote extensions, ordering samples, and coordinating contract signature completion with legal.
Job Complexity
• Developed knowledge and skills through formal training or considerable work experience.
• Entry-level role for those with work experience in the skill area.
• Works within established procedures with a moderate degree of supervision.
• Identifies problems and relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
Experience / Education
Typically requires a 2-year degree and 2–4 years of experience or a High school graduate with equivalent related experience. May require specific certifications.
Location:
KR-Seoul, Korea (Centerpoint Seocho)Time Type:
Full timeJob Category:
Business Support-
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