Technical Account Manager - Seoul
등록 회원 전용 Seoul, 대한민국.
1개월 전
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Job summary
Alibaba Cloud is seeking a Technical Account Manager to join our team in Seoul. This role focuses on providing high-quality technical support to customers through ticket-based systems. As a key member of our support team, you will assist in resolving technical queries, troubleshoot cloud-related issues, and ensure customer satisfaction.
Responsibilities
- Handle and manage technical support tickets efficiently via our ticketing system (e.g., DingTalk).
- Diagnose and resolve customer issues related to cloud infrastructure, services, and platforms (e.g., ECS, RDS, VPC).
- Communicate clearly with customers via email, chat, and phone to understand their problems and provide solutions.
- Collaborate with cross-functional teams (e.g., Engineering, Product) to escalate complex issues and drive resolution.
- Document technical processes, resolutions, and customer interactions for future reference.
- Maintain a focus on customer satisfaction and adherence to service level agreements (SLAs).
직무설명서
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