Director Service Management - Seoul
1개월 전
Job summary
Create and implement long-term strategies for the service organization to achieve individual team business targets Ensure service operations evolve in alignment with future market demands corporate priorities Communicate organizational goals mission values to all service teams Support business expansion through effective talent recruitment leadership development initiatives Assess forecast training needs strengthen team capabilities support product advancements Offer strategic direction operational support regional service teams Establish maintain performance management processes including objective setting development evaluations Lead succession planning efforts high-potential engineers supervisors Conduct quarterly performance discussions direct reports Design roll out oversee training programs enable continued career growth Raise customer satisfaction surpassing expectations quickly resolving escalated issues Provide timely management reports updates on service case progress Optimize workforce allocation meet agreed Service Level Agreements Lead escalation handling ensure clear prompt communication customers Review customer satisfaction insights drive follow-up actions elevate service quality Develop uphold policies warranty management billing processes contract execution Collaborate logistics teams maintain appropriate spare parts inventory Define deliver annual revenue goals aligned organizational objectives Track communicate across assigned regions Work closely maximize related opportunities Analyze trends identify gaps marshal resources address challenges Promote collaboration departments unified goal alignment Continuously enhance satisfaction excellence improvement Qualifications Bachelor degree Engineering related discipline required advanced degrees preferred Minimum years experience after-sales support similar fields Demonstrated success cross-functional leadership varied units Exceptional skills engaging senior-level stakeholders Proven ability oversee large-scale initiatives drive efficiency Strategic mindset strong analytical problem-solving decision-making abilities Experience global operations change management advantageous High emotional intelligence interpersonal skills Strong collaborator build leverage internal networks직무 설명
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