Field Service Site Manager - Icheon, Gyeonggi
등록 회원 전용 Icheon, Gyeonggi, 대한민국.
1개월 전
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Job summary
This is a management position in charge of the CS Team. The primary responsibilities of the team are demos, evaluations at customer sites, driving adoption of our products and fostering collaboration with customers.
Responsibilities
- Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
- Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
- Manages personnel schedules to ensure adequate resource for customer satisfaction
Qualifications
- 15+ years of experience (technical support/field service) in Semi / High-tech industry
- Experience in service operations management with experience managing service engineers and executing customer service operations
- 5+ years of people managing experience, managing technical customer support teams
Skills
- Stakeholder management skills developed in matrixed organization for alignment locally & globally
- Open & speak-up style leadership, with people/team development
- Ability to read, analyze, and interpret technical procedures and technical documents
직무설명서
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