- Improves the customer satisfaction by delivering superior customer experiences.
- Perform tasks in compliance with customer's Standard Operational Process (SOP).
- Execute and manage end-to-end export/import/domestic shipment operation.
- Communicate and manage external/internal stakeholders including cross-functional teams at the customer and customer's vendors.
- Manage Daily/Weekly/Monthly/Quarterly performance.
- Proactively handle day-to-day issues through in-depth root cause analysis (RCA) and take corrective/preventive action.
- Perform other tasks as assigned by managers We are looking for
- Bachelor's degree or above.
- Preferably minimum 3 year's work experience in logistics industry and with good understanding of local market.
- Knowledge about global key customers and business setup would be a great plus, as well as technical skilled and interested
- Good command of written and verbal English skills, along with native-level Korean proficiency.
- Strong ownership and responsibility of customer's business and owned tasks.
- Customer-focused and positive attitude in building customer relationships
- Team player that has a proactive and 'can do' attitude.
- Ability to work under pressure with high sense of urgency.
- Good stakeholder management and communication skills
- Energetic and passionate person with ability to drive performance
- Address root causes and seek continuous improvements in the processes *보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다. *지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다 *(The company reserves the right to withdraw the offer if it discovers that a candidate has provided false information or false documentation during the application process, or if unsatisfactory reference checks are received.) #LI-PY1 #LI-KA1 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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Customer Service Agent - South Korea, 대한민국. - Maersk
설명
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
We offer
Maersk - Maersk Logistics & Services Korea Ltd is excited to announce our new direction as an end-to-end logistics service provider. We're committed to delivering intelligent solutions that connect, protect, and simplify supply chains for our customers. With a focus on customer needs and sustainability, we're transforming the flow of goods, data, and materials to support businesses and economies worldwide. Join us on this exciting journey and let's shape the future of logistics together.
Key responsibilities
