Technical Support Specialist - Seoul
3일 전
직무 설명
(Live Onsite Support, 5 days a week 8AM to 5PM)Must speak Korean and English
We are seeking a proactive and customer-focused Technical Support Specialist to provide premium, in-person technology support to our employees.
You will serve as the face of IT, staffing the counters and rotating across campus buildings to ensure our teams have the hardware, software, and connectivity they need to do their best work.
This role requires a unique blend of technical problem-solving skills and a high-touch, hospitality-driven approach to customer service.Key Responsibilities
In-Person & Walk-Up Support:
Staff the locations to provide immediate troubleshooting and resolution for walk-up requests, delivering a white glove style experience.
Application & Software Support:
Provide support for core enterprise applications (Slack, Box, Webex, etc.) and productivity tools, ensuring software is correctly installed, updated, and functioning.
New Hire Onboarding:
Facilitate IT orientation for new employees, ensuring their hardware is ready on Day 1, accounts are active, and they are trained on internal tools to ensure a smooth start.
VIP & Executive Support:
Provide rapid-response technical assistance to leadership and VIPs, maintaining strict confidentiality, professionalism, and urgency.
AVCN & Event Support:
Assist with Audio/Visual Conference Network setups and check-in kiosks. Provide live on-site support for internal events and town halls while collaborating with remote Video/Audio engineers.
Ticket Escalation & Collaboration:
Act as the primary Technical advocate; actively listen to user concerns and collaborate with specialized teams to resolve issues.
Serve as "Smart Hands" for complex infrastructure or networking issues escalated from the remote Helpline, ensuring seamless handover and resolution.
Campus Mobility:
Participate in a rotation schedule across different buildings and campus locations to ensure equitable support coverage across the site, within the city area, e.g.
2 offices in greater Seoul area/Key Qualifications
Technical Proficiency:
Deep expertise in macOS and iOS troubleshooting is required.
Software Knowledge:
Proficiency in troubleshooting common enterprise SaaS tools (Box, Slack, Webex, etc.) and office usage Apps (Keynote, calendar, mail, etc.)
Customer Focus:
Exceptional interpersonal skills with a "customer-first" mentality. Experience in a retail technical role or high-touch hospitality environment is a strong plus.
AV/Conference Room Skills:
Working knowledge of video conferencing hardware (Cisco/Webex) is a plus.
Agility:
Ability to multitask in a fast-paced environment, switching rapidly between hardware support, software questions, and VIP requests.
Communication:
Strong written and verbal communication skills in English and Korean are required. Must be capable of explaining complex technical concepts to non-technical users without jargon.
Education & Experience
- 3+ years of experience in Desktop Support, IT Field Services
유사 직무
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