IT Operations Systems Engineer - Gangnam District, 대한민국. - Bose
설명
The Role
IT operations Systems Engineer South Korea
Come join the Bose Enterprise Technology Services team and help to "ENABLE" experiences at Bose Our mission is to "Empower the Bose Community by delivering innovative IT services through collaboration".
Bose Enterprise Technology Services is seeking a talented Information Technology, Tier-3 Operations Systems Engineer to support on-site and regional IT operations for the South Korea location.
This role is responsible to deliver world class IT services ensuring we support the South Korean business initiatives and employee experiences by contributing to global IT strategies that support the "Long Range Vision" for Bose.
Since Dr. Amar G. Bose founded the company more than 50 years ago, our obsession with building better audio products has inspired thousands of employees and partners to imagine, experiment, and invent. The ideal candidate for this role is obsessed with the customer experience and is passionate for creating more effective communications, stronger collaboration, and more efficient processes with a focus on business outcomes.
The candidate will have experience and relationship with varies and wider global IT groups and talented members through the daily operations and providing support to users and business. South Korea is one of the key business areas in our company therefore the candidate will be considered as the main on-site IT Operations staff and the service provided will not only help users and business growth but also build stable, reliable and secure IT infrastructure environment with the help of other IT colleagues in APAC and other regions globally.
Our IT Operations vision is "Customer Centricity" which always asks us a question how we can behave differently in order to improve our IT services continuously to maximize our customers' satisfaction and business values. That is a big motivational driver and will make you to be excited. If you are interested in that role and workplace, please join Bose.
Note: This job requires work onsite in a physical office - Please do not apply if you are looking for a remote work position.
Principal Duties & Responsibilities
General Performance Objectives:
The IT Operations systems engineer is responsible for providing IT service of both of physical and digital to support users, offices and business in South Korea and APAC region as the focal point of on-site IT staff.
Conduct day-to-day standard operations and provide support hardware and software services. Provide technical support of (not limited to):
Endpoint computing
Server Computing
Networking (wired and Wi-Fi)
Conferencing/Printing/Telephony/Smart Technologies
Software/hardware provisions and contracts
Server room, data center and office facilities
IT Asset and lifecycle Management
Local systems administrator
Liaison with local vendors and/or service providers
Information security related activities, vulnerability remediation
Provide technical support for automotive engineer function and their specific systems and applications (CAD, design, acoustic, analyzer and etc.) In charge of procurement requests for new software, hardware and supplies. Coordinate with maintenance, warranty and other IT related contracts. Ensure compliance with IT and security policies, procedures and strategies. Follow the Bose IT processes and ITSM system, including Incident, Change, IT Asset Management and Agile method. Support and improve service metrics and regional OKRs on a continuous basis. Support global IT initiative and project activities. Support the Resiliency Management Office and Global Information Security to ensure all applications and tools meet all Security, Resiliency, and compliancy requirements (PCI, TISAX, etc.)
Occupational Competencies
Client service oriented with ability to communicate technical issues in simple terms.
Calm and polite manner when dealing with end users even in challenging situations.
Ability to identify technical and non-technical issues and resolve effectively.
Be able to effectively prioritize tasks, changes and incidents in line with both business and IT requirements and allocate resources accordingly.
Measurement driven with a continuous improvement mindset.
Be able to create and maintain knowledge bases to share how-to with others.
Availability for occasional work in the evenings or weekends.
Native in Korean language.
Fluency in English.
Occupational Experiences
3-5 years of experience supporting and troubleshooting current IT environments, including device hardware and software, printers, Windows and Macintosh operating systems, and networking.
Proven working experience in providing help desk support.
Familiarity with Microsoft Office 365, troubleshooting and management.
Proficiency in server room or data center infrastructure physical management.
Advanced troubleshooting and multi-tasking skills.
Experience with creating knowledge base, how-to, training and/or orientation documents for users and/or other IT team members.
Strong client-facing and communication skills.
Customer service orientation.
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