Training Specialist - South Korea

Company : ​Swatch ​Group ​Korea · Department : ​Longines · Job Title : ​Training ​Specialist · Job Level ​: Specialist · Reporting Line: ​Brand Manager · Location: ​Seoul, ​South Korea · Employment ​Type: ​Full-time · About ​Us · Founded in 1832 ​in ​Saint-Imier, Switzerland, Lo ...

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Company : ​Swatch ​Group ​Korea

Department : ​Longines

Job Title : ​Training ​Specialist

Job Level ​: Specialist

Reporting Line: ​Brand Manager

Location: ​Seoul, ​South Korea

Employment ​Type: ​Full-time

About ​Us

Founded in 1832 ​in ​Saint-Imier, Switzerland, Longines ​is ​renowned ​for crafting high-quality, ​elegant timepieces. ​With ​a presence ​in over ​150 ​countries, the company ​is celebrated ​globally for its precision, tradition, and innovation. Drawing from nearly two centuries of expertise, Longines seamlessly blends timeless craftsmanship with cutting-edge technology. The company has made significant contributions to sports, adventure, and scientific precision, solidifying its reputation for reliability.

As part of Swatch Group, Longines continues to grow its presence in the Korean market, offering opportunities to contribute to a globally recognized brand with nearly two centuries of heritage.

Job Overview

The Training Specialist is responsible for designing, delivering, and evaluating training programs that enhance the skills and performance of the Brand across corporate boutiques, travel retail and wholesale accounts in Korea.

This role ensures compliance with brand standards, supports career development, and drives operational excellence through effective learning strategies.

Responsibilities

Training Development

1. Develop a training calendar and deliver various programs for all corporate boutique team members.
2. Review training gaps and design programs based on analysis of KPIs, sales performance, mystery shop reports, and customer feedback.
3. Obtain and adapt training materials from Brand HQ, ensuring alignment with the latest brand direction.
4. Deliver both on-site and classroom training sessions to frontline team members.
5. Implement the Train-the-Trainer program and coordinate administrative tasks in line with HQ guidelines.
6. Engage external training consultants to introduce new skill sets such as emotional selling and CRM.

Coaching

1. Conduct on-site observations and provide regular reports on selling ceremony standards, product knowledge, and SOP compliance.
2. Create action plans to ensure training calendars are implemented and Boutique Managers actively develop their teams.
3. Train Boutique Managers and Supervisors in leadership techniques and problemsolving skills.
4. Work with Boutique Managers to deliver regular field training for existing staff to improve job skills and prepare for advanced roles.
5. Develop language, advanced product, and customer service training for the sales team.
6. Partner with Area and Boutique Managers to create tailored action plans aimed at optimising retail KPIs and identifying growth opportunities.
7. Conduct quarterly audits to ensure compliance with SOPs.

Evaluation

1. Conduct talent assessments and evaluate campaign effectiveness to enhance performance.
2. Revise programmes as necessary to adapt to changes in the work environment.
3. Apply objective rating criteria to measure course effectiveness.
4. Reinforce learning by monitoring practical application in boutiques.
5. Analyse course evaluations and act on feedback to ensure continuous improvement.
6. Set targets for future training strategies and directions.

E-Learning

1. Adapt existing training programs for online learning platforms.
2. Translate HQ training material and utilise e-learning systems to deliver new product knowlege.

Operational Support

1. Maintain a deep understanding of the watch market and compare strengths and weaknesses with competitor brands.
2. Create quick and easy and FAB (Features, Advantages, Benefits) comparisons for top items versus competitor products.
3. Monitor competitor marketing activities.
4. Provide professional support for other channels within the team when required, managing multiple tasks to strengthen overall competency.

Qualifications

1. Minimum 5 years' experience in developing and delivering training programs within a retail or luxury brand environment.
2. Proven ability to coach managers and frontline staff, with experience in leadership development and performance improvement.
3. Strong background in identifying training gaps through KPI analysis, sales performance, and customer feedback, and creating tailored solutions.
4. Experience adapting HQ training materials for local markets and creating engaging content for classroom and e-learning platforms.
5. Demonstrated ability to assess training effectiveness, apply objective rating criteria, and revise programs based on feedback and business needs.
6. Familiarity with e-learning systems and online training delivery, including translation and localisation of content.
7. Solid understanding of the watch or luxury goods market, including competitor analysis and product comparisons.
8. Ability to manage multiple training initiatives simultaneously, ensuring timely execution and alignment with brand objectives.

This position does not impose restrictions based on race, age, or gender. However, we do not provide support for visas or residency. Fluent Korean language skills are required, and proficiency in other foreign languages will be a plus in the hiring process.