- Experience with patch panels, patching of switches, servers and other ICT equipment.
- Updating Patch Manager records according to the Vendors Reports
- Managing the local Vendors and organizing the works schedule
- Checking the comms rooms conditions and conduct routine inspections
- Escort the Vendors when needed
- Understanding networks
- Coordinating with other departments and interactions with clients
- Assist power down execution, and new/refurbishment project management for critical equipment
- Checking data centre racking/unracking and cabling.
- Thorough understanding of building services design and engineering management
- Strong sense of technical services continuity, awareness of risks and impact of daily operations
- Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
- Provide oversight to improve service levels
- Ability to support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets. Oversee and support Physical access processes to maintain secure IT Comms Room facilities
- Ability to perform data center racking/unracking and cabling, basic rack cabling tidy-up/clean-up
- Knowledge and /or experience in IT devices hardware maintenance, and break-fix support
- Working knowledge of physical Enterprise-class IT infrastructures (e.g., Servers, SANs, Networking, etc.)
- Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
- Cantonese and Putonghua language skills are advantageous
- Strong written, verbal, and interpersonal communication skills with English and local language(s)
- Microsoft / Linux / UNIX certification and/or administration experience.
- Network certification - CCNA, Network+.
- Data Center related certification - CDCP/S/E, CDCMP/TP.
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Ability to interact with a wide range of client staff, including senior levels
- Ability to manage conflict and balance between client and firm requirements
- Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
- Provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
- Attention to detail
- Strives for compliance while being agile to adapt to business needs and change
- Natural communicator who enjoys engaging at all levels
- Self-motivated and confident
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
- Works well with diverse teams from various countries/cultures
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Operations Engineer - Seoul, 대한민국. - JLL
설명
OVERALL ROLE
This position is to assist the Operations Supervisor in the day-to-day operation.
MAJOR RESPONSIBILITIES
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Desirable
Critical Competencies for Success (with corresponding 'I am JLL behaviours')
Client Focus & Relationship Management – 'I Value my Customers'
People Management and Team Leadership – 'I am a Team Player'
Program Management & Organizational Skills – 'I am Proactive'
Problem Solving & Strategic Thinking – 'I am Innovative'
Other Personal Characteristics
KEY STAKEHOLDERS
Client Representatives
INDIRECT REPORTS
REPORTING TO
Operations Manager
Indirect report to the APAC Regional Engineering Director
Location:
On-site –Seoul, Korea, Republic ofIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
