- Improves the customer satisfaction by delivering superior customer experiences.
- Perform tasks in compliance with Customer's Standard Operational Process (SOP).
- Execute and manage end-to-end export/import/Inland service.
- Communicate and manage external/internal stakeholders including cross-functional teams at the customer and customer's vendors.
- Manage Daily/Weekly/Monthly/Quarterly/Yearly performance.
- Proactively handle day-to-day issues through in-depth root cause analysis (RCA) and take corrective/preventive action.
- Perform other tasks as assigned by managers. We are looking for:
- Bachelor's degree or above.
- Preferably minimum 1 year's work experience in logistics industry and with good understanding of local market.
- Knowledge about global key customers and business setup would be a great plus, as well as technical skilled and interested.
- Good command of written and verbal English skills, along with native-level Korean proficiency.
- Strong ownership and responsibility of customer's business and owned tasks.
- Customer-focused and positive attitude in building customer relationships
- Team player that has a proactive and 'can do' attitude.
- Good stakeholder management and communication skills
- Energetic and passionate person with ability to drive performance.
- Address root causes and seek continuous improvements in the processes.
• 보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.
• 지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다
• (The company reserves the right to withdraw the offer if it discovers that a candidate has provided false information or false documentation during the application process, or if unsatisfactory reference checks are received.) #LI-PY1 #LI-KA1 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing -
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Customer Experience Consultant - South Korea, 대한민국. - Maersk
설명
Opportunity
At Maersk, we value diversity in all its forms and are committed to providing equal opportunities. We are g provider of logistics services, connecting customers and businesses around the world. Our commitment to customer satisfaction is at the heart of everything we do, and we are dedicated to delivering intelligent solutions that simplify our customers' supply chains.
We offer
Maersk - Maersk Logistics & Services Korea Ltd is excited to announce our new direction as an end-to-end logistics service provider. We're committed to delivering intelligent solutions that connect, protect, and simplify supply chains for our customers. With a focus on customer needs and sustainability, we're transforming the flow of goods, data, and materials to support businesses and economies worldwide. Join us on this exciting journey and let's shape the future of logistics together.
Key responsibilities:
We seek a driven Customer Service Representative to enhance customer satisfaction. Responsibilities include overseeing export/import/inland services, effective communication with stakeholders, and achieving KPIs.
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