- Review and streamline operational processes and provide guidelines to boutiques
- Conduct regular boutique visits to ensure the retail operations are following Dior guidelines and enhance operation process in boutique
- Build strong collaborations with Boutique Managers, BOH teams and business stakeholders to maintain operational excellence including operational budget and expense control
- Conduct various projects that are related to retail operations including Boutique opening, closure, renovation, popup, OSV etc. and ensure the planned timeline are met
- Manage BOH design and give qualitative feedback to vendor to maximize operation efficiency and stock capacity by reflecting boutique manager's comments
- Manage process to ensure all office supplies and equipment are well prepared
- Manage overall process for searching locations, managing contract, construction, and maintenance for external storage / outside storage
- Set operation team's R&R by considering operation HC and business size while communicating with boutique managers to stabilize boutique operation
- Monitor & review boutique operation teams' performance with boutique managers and provide guidance to team to optimize efficiency
- Plan and implement various training program that are related to retail operations team
- Keep strong relationship with external vendors and monitor the service quality of vendors for improvement plans
Profile - Minimum 10 years of relevant working experience with at least 3-4 years at supervisory level in luxury retail industry
- Bachelor's degree or above in Business Administration or related discipline
- Ability to manage multiple tasks in a fast-paces environment with a strong attention to details
- Strong interpersonal and problem-solving skills with an ability to work independently and effectively cross-functionally
- Good analytical, leadership and communication skills
- Able to work under pressure and meet tight deadlines
- Fluent in English and Korean
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설명
Position
This position is to support Retail Operations for Boutiques and Retail Operations team. You oversee and maintain excellence in our operations while providing optimisation of existing and implementation of new processes. The ultimate objective is Client and Employee satisfaction.
[Key Responsibilities]
