Dahye Jeong

WORK EXPERIENCE

2021 ~ Facilities coordinator AMAZON IFM, JLL 

Through the office relocation project, in charge of the overall task of opening a new office. The main task was selecting office assets and vendors for the new office. Launching and supervising the mail room system and cabinet service. Communicate with global EHS, operate on behalf of EHS in accordance with Korean medical regulations, and prepare for emergencies by formulating action plans like building evacuation. In charge of office campaigns such as eco-friendly and office safety. Monitoring maintenance budget spending, and planning a yearly and quarterly maintenance schedule. Monitoring head counts and reporting office usage. In order to improve the overall service quality, managed the receptionists and mail centre. Supervised cleaning crews with vendors to maintain the office environment. In charge of office supplies order and stock management. 

2018~ 2021 Concierge AMAZON IFM, 

JLL Started a career in the IFM department at Jones Lang LaSalle. As a concierge, supported employees’ inquiries, responded to visitors and managed access cards. In charge of supply orders, stock management and BMO communication, vendor escort, and conference room management. Liaising with vendors and suppliers on behalf of senior managers. Reporting to the Facilities Manager by documenting processes and keeping maintenance records. Supervising cleaning crews. 

2017 ~2018 English instructor in a private education institution 

Planning course material, and activities and assigning homework. Identify students with special requirements and create individualized plans. Identify students with special requirements and create individualized plans. Manage classroom crises and resolve conflict. Inform parents about their children’s performance and keep good relations between institutions. 

2014-2015 Sales assistant in Stradivarius (INDITEX) 

Responsible for the store as instructed by the store manager, ensuring the shop floor was replenished and good housekeeping was maintained throughout all areas in the store. Organizing and arranging the stockroom, being available for cashiers and monitoring stock levels. Actively involved in the delivery process, meaning your knowledge of stock and promotions. Continually develop stock knowledge and promotions throughout the store. Assists in unloading shipments and Checking items received against shipping invoices to ensure the shipment is accurate.

SOCIAL EXPERIENCE

2016-2017 Part-time in Bishop’s dining room & wine bar in the UK 

Working as a waiting staff in a high-quality restaurant. The place where I used to work in was on the Michelin Guide list. I used to work only as a shift worker, but the owner of the place was impressed by my hard-working personality. As a result, he offered me a full-time job. I could learn a high level of customer service and multi-tasking skills. 

2016-2017 Part-time in Prosper hospitality in UK 

Working as a waiting staff at weddings and parties. To me, it is a great opportunity to learn about U.K. culture through this job. Also, I like seeing new people all the time. Giving perfect service to them is my pleasure 

SKILLS AND ACTIVITIES 

• I have worked in the facility industry for over four years and gained valuable experience in all aspects of facility management. Throughout the office relocation project, I learned how to prioritize tasks and operate on a planned basis through experience in managing move vendors and asset purchases, including annual and ongoing budgeting. Through responsibility and management of the vendor service quality performance, I was able to learn communication skills that satisfy clients and companies.

 • As part of the project team, I was able to build teamwork and leadership by developing scope and schedule and procuring and executing movement, furniture changes, and small project requests.

 • I volunteered to assist FC as a receptionist and actively aimed the development of my career to the next steps. I started in inventory and stock management and gained supervision over cleaning vendors. At first, because of the position of reception, the cleaning service workers were reluctant to be supervised by me. However, I tried to improve the work environment by listening to their difficulties and providing an efficient and high-quality cleaning environment. 

•I suggested hosting the office open party and proceeding with the budget. For the successful event, I hired a professional host, who was highly praised by foreign clients. In addition, by proposing welcome kits for new employees, we received satisfactory onboarding experience reviews from new hires. 

•To improve client satisfaction, kept a friendly and accessible attitude to clients at the office front as a concierge. I promoted the improvement of the work environment by issuing requests such as purchasing new furniture. In addition, not only maintains the existing state but also promotes development, such as collecting data on the consumption of snacks provided and launching new products based on preference.

 • I have experience selling at that store. My role in the store was to increase the sales rate through conversation and help with customers. I set a sales target based on the previous sales volume on the same day a year ago. Whenever I reached my goal, I felt a sense of accomplishment, so I was braver and more positive.

 • I used to organize the whole stock on my own in the previous shop. The staff had to replenish the stock every hour, therefore, a well-organized stock was very important. Also, we got new items every two days a week so the stock needed special care in that situation. I was also training new staff on how to organize properly. I managed to gain the trust of everyone by using my organizing skills. Also, maintaining was one of the important skills in shops I was working for as Korean customers like clean environments while shopping. My hands can move fast while maintaining clothes and other products

EDUCATIONAL QUALIFICATIONS 

March 09, 2009 – August 14, 2014: Seokyeong University (Seoul, South Korea) - Philosophy (BA)

TOEIC(Test Of English for International Communication) 905 

OPIc(Oral Proficiency Interview, computer) Advanced Low