- To build service relationships with clients.
- Single point of contract (SPOC) on operations matters.
- Oversee day-to-day fault management for critical/escalated incidents (24x7 on escalation call).
- Take ownership in handling and managing fault outages.
- Provide regular updates and ensure timely fault resolution for critical/escalated incident.
- Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
- Overseeing the entire planned maintenance cycle for customer's critical services.
- Develop customized processes and support to meet customers' special needs.
- Plan and develop local loop project implementation schedule with local Telco vendors. Monitor and track critical project timelines associated with activities such as provisioning, testing, circuit acceptance and handover to customer, as well as ensuring end-to-end services is successfully commissioned by the customer requested date.
- Work closely with HQ/NOC and other Telco providers to track and monitor customer's trouble-ticket and fault restoration progress closely. Initiate escalation to higher levels and relevant parties for support during restoration of complex technical problems to enable faster restoration of service/system problems.
- Conduct investigation on circuit outage problems and to determine root cause analysis as well as preventive measures and actions that would be taken by the local Telco vendors to reduce recurring problems in their network.
- Manage, monitor, evaluate and work with outsourced language helpdesk to ensure 24X7 helpdesk service quality. Service Improvement & Innovation
- Provide SD-WAN Product service customer-site support for both new Viptela box installation and service maintenance/ hardware replacement (leverage on SGOO presence and IP skillset).
- Provide customer-site support for post-sale EDMS Managed CPE service with fault incident/maintenance remote hands support covering hardware/software (leverage on SGOO Telco WAN and IP skillset).
- Support IP engineering and IPNS in the deployment and installation of new NFV network platform Servers in SGOO POPs (core site countries).
- Provide in-country activities, infrastructure build and OLLC providers coordination for OLLC migrations/ re-built for the Cost optimization projects.
- Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.
- Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
- Present monthly network availability report and update or review any improvement plan. Operations Excellence:
- Support Korea region C'Plus POP equipment & infrastructure network uptime/ service.
- Successfully support and implementation of all Engineering projects. Skill for success:
- Diploma / Degree in Computer Science / Engineering or equivalent.
- 5 years in the Telecommunications industry in the Operational and/or Service Delivery field.
- Knowledge in Network Protocol and Networking WAN technologies
- (e.g.: Network Protocol: OSPF, BGP, etc).
- (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
- NTQ (National Technical Qualification/통신관련 기사 또는 산업기사) related in telecommunication certification.
- Experience in customer service environment or being service management.
- Have a passion for customer service and possess excellent customer handling skills.
- Possess commercial and business awareness.
- Possess interpersonal and communication skills in a multicultural environment.
- Good at planning and organization.
- Independent and capable of decision making and problem solving.
- Highly motivated and able to work independently under pressure.
- Good communication and written skills in English and Korean to liaise with Korean's internal and external stakeholders
- Good in report writing and presentation skill.
-
Singtel Group Seoul, 대한민국.At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining S ...
-
Adecco Seoul, 대한민국. 풀타임Job Title : Technical Support Manager · Location : Gangnam-gu, Seoul · About our client : Global Telecommunication account · Job Description: · Serve as the primary point of contact for clients, fostering strong service relationships. · Manage day-to-day fault resolution for ...
-
NCS Group Seoul, 대한민국. 풀타임At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining S ...
-
Singtel Group Seoul, 대한민국. 풀타임At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining S ...
-
롯데김포공항 sc 채용
6일 전
Swarovski Seoul, 대한민국. 풀타임판매 및 고객 서비스 · 제품 라인, 특징, 장점 등에 대한 지식을 습득, 개발 · 판매 목표 달성을 위하여 고객에게 스와로브스키 제품을 홍보 · 스와로브스키 서비스 표준을 설명, 예시 · 모든 고객의 니즈를 맞춤식으로 달성할 수 있도록 특별한 노력을 함 · 고객과 관계를 형성, 유지 · 판매 및 재고 인지 · 매장의 전반적인 매출 증진에 공헌 · 매장의 매출 목표, 세일즈 개발 및 VPT, PPT, PPP, 신규 개척 건수, (관련이 있는 경우) 전환율 등의 핵심 성과 지표, 매장 내 활동에 대 ...
-
Lunit Seoul, 대한민국. 풀타임"Conquering cancer through AI" · Lunit은 "Learning Unit"을 줄여 만든 이름으로, 암 진단 및 치료에 기여하는 인공지능 솔루션을 개발하고 제공하는 의료 AI 기업입니다. · 루닛은 인공지능 기술을 통해 더 정확한 암 진단과 치료 효과 예측이 가능해지고, 환자를 위한 신속한 맞춤형 치료가 가능해지는 시대를 열고자 합니다. · About the team · Lunit의 Information Security Team은 Lunit 회사 및 모든 제품의 보안을 담당 ...
-
AIA Seoul, 대한민국. 풀타임At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · So if you believe in inspiring a better future, read on. · About the Role · [포지션 소개] · 영업 활동과 센터 효율 지표의 건전성 관리 업무를 지원합니다. [담당 업무] · 1. 센터 운영 및 전략 실행 지원 · Center Manager ...
-
Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임*** AWS Cloud Support Associate - Database 설명회에 참여하신 분들을 대상으로 오픈된 포지션입니다. · Cloud Support Associate (CSA)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSA는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Wind ...
-
Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임Cloud Support Associate (CSA)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSA는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deploymen ...
-
Amazon Seoul, 대한민국. 풀타임· Cloud Support Associate (CSA)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSA는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deploy ...
-
Amazon Seoul, 대한민국. 풀타임· Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deploym ...
-
Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deployment ...
-
DM Regional Manager
1주 전
AIA Seoul, 대한민국. 풀타임At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · So if you believe in inspiring a better future, read on. · About the Role · [포지션 목표] · DM 채널 목표 달성을 위해 영업성과, 인력관리, Sales Quality (불완전판매, 유지율, Complaints), Product Mix, 컴플라이 ...
-
Robert Walters 서울시, 대한민국. 풀타임의료 인공지능 기업에서 해외 고객과 파트너사가 지원 요청한 제품 관련 테크니컬 이슈 해결 및 성능 개선을 담당할 Global Field Service Manager를 모집 중에 있습니다. 의료 영상과 관련한 경험을 보유한 전문가분들의 많은 지원 바랍니다. · Responsibilities: · 해외 고객과 파트너사가 지원 요청한 제품 관련 테크니컬 이슈들을 해결함으로써 제품이 전 세계 어디서든 최고 성능을 뽐내고 사랑받을 수 있도록 관리 · 해외 파트너사가 효과적으로 고객 서비스를 제공할 수 있도 ...
-
Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deployment ...
-
Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 technical issue에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network ...
-
Amazon Seoul, 대한민국. 풀타임· Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deploym ...
-
Arrow Electronics, Inc. SEOUL, 대한민국.Position: · Customer Service Officer · Job Description: · • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within ea ...
-
Arrow Electronics, Inc. SEOUL, 대한민국.Position: · Customer Service Officer · Job Description: · Principal Accountabilities · • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhan ...
-
Arrow Electronics, Inc. SEOUL, 대한민국.Position: · CUSTOMER SERVICE OFFICER · Job Description: · Principal Accountabilities · • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhan ...
Technical Support Manager - Seoul, 대한민국. - Singtel Group
설명
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all. Make an Impact by: Customer Experience
Seoul에서의 Technical Support Manager 전문가 사용자
-
락현 안
Corporate Business Development
-
Colleen Goodenough
패션 디자이너
-
minhoon choi
Plant Electrical engineer