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    it specialist - Pyeongtaek-si, 대한민국. - U.S. Army Europe and Africa

    U.S. Army Europe and Africa
    U.S. Army Europe and Africa Pyeongtaek-si, 대한민국.

    위치: Talent KR S2 - 4일 전

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    IT SPECIALIST (CUSTOMER SUPPORT)

    Pyong Taek, South Korea

    Ausschreibungsbereich


    All current USFK KN employees serviced by Area III & North CPAC, CHRA-FER.

    Hauptaufgaben

    Serves as Information Technology (IT) Specialist providing complex IT support including the installation, configuration, troubleshooting, and customer assistance to support customer requirements.

    Serves as Tier 2 support for IT users with the responsibility for assessing and solving local IT related problems in support of the Corps of Engineers.

    Analyzes and diagnoses difficult and complex hardware, software, networks and system problems reported by users and organizations pertinent to a wide variety of software applications, operating systems and IT equipment.

    Troubleshoots, investigates and analyzes actual or potential complex problems in system software, applications software interfacing, and/or IT equipment to isolate causes of malfunctions.

    Evaluates reported problems, develops modifications and procedures to resolve the problems, and initiate corrective action. Develops and recommends standard problem resolution methodologies and procedures.

    Coordinates with IT customers and specialists to identify IT improvements and ways to provide greater effectiveness and economy of services.

    Develops plans for installing, configuring, troubleshooting and maintaining user IT equipment and software. Reviews installed systems and diagnoses user problems encountered. Resolves problems and conflicts when procured items do not meet with prescribed specifications. Investigates transmission/communications problems and coordinates solutions with specialists. Establishes network access protocols to provide users with local or remote access capabilities.
    Performs other duties as assigned.

    Qualifikationsanforderungen




    GENERAL EXPERIENCE:

    Progressively responsible administrative, professional, technical, investigative, or other substantive experience, one year of which was equivalent to at least the next lower grade, that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively in English, both orally and in writing.

    Auswahlkriterien auswählen

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