- Manages customer service queue and deploys parts and FSE's as needed to address customer service issues.
- Provides guidance and training to the new FSE's and customers – technical trouble shooting skills (electronic, electrical and software are key).
- Estimate repair time required, amount of personal, parts, and equipment required for supporting customer. Using knowledge of product, typical malfunctions, and service procedures and practices, make proper recommendations for expediting repair.
- Maintain records of work hours, parts utilized, and work performed for each service call.
- Weekly, monthly and quarterly reporting to management of customer service metrics. Provide data of common issues and coordination with the quality team to permanently fix ongoing reliability issues. i. Good communication of field failure root cause to Sonix (Virginia) for trend analysis, then assist with implementation of countermeasures to permanently address issue.
- Responsible for managing spare parts inventory i. Monitor and document component replacement and repair status and lead-time
- Implement and manage the legacy tool support program i. Develop obsolete component replacement programs.
- Degree in a Technical field (Electrical and/or Mechanical), Applied Sciences or Engineering or equivalent education or experience. Specific experience in equipment automation, both hardware (motion, interface) is critical and required.
- Strong written, verbal, analytical, leadership and interpersonal skills.
- Strong problem-solving skills are required and are key to success.
- 2-10 years of professional field service experience supporting automation or instrumentation capital equipment.
- Ability to organize work, and to meet deadlines.
- Strong written/communication skills in English/ Korean is a requirement.
- Knowledge of ultrasonic inspection is a large plus.
- Knowledge of microelectronics is preferred
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Field Service Engineer - Seoul, 대한민국. - Fortive
설명
SonixTM Summary: Sonix is a leading manufacturer of scanning acoustic microscopes and non-destructive testing equipment specializing in semiconductor packages and wafers. SonixTM was established in 1986 and has become the leader in our field by partnering with customers globally and continuously developing new technologies that help our customers improve quality, efficiencies and productivity. It is our corporate commitment to continue to deliver cutting edge technology and provide superior customer support.
SonixTM, Inc, is a wholly owned subsidiary of the Fortive Corporations.
Position Summary: Coordinates and performs customer service, installation, and buyoff as well as detailed application activities for company. Provides support on our equipment at customer sites or in our DEMO facilities.
Essential Functions:
1. Coordinate Customer Service
2. Perform installations and training and ongoing support for Sonix Global Customers, may travel to customer sites per needed.
3. Other Customer Service Management tasks
4. Responsible for staying informed of the latest technology and applications that Sonix offers.
5. Attends FBS classes/events as needed. Other Responsibilities:
6. Perform other work-related duties as assigned by supervisor or top-level management.
Qualifications:
Due to US Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix needs to know the citizenship of all its employees. Note that US Citizenship is not required for most positions. Hired candidates will be asked to bring proof of citizenship (passport, birth certificate, green card, visa or similar) on their first day of work.
All jobs require access to Export Administration Regulations AT1 level technology and therefore a license may be required for citizens of Cuba, North Korea, Iran, or Syria. Applicants must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Employment offer is contingent on Tektronix's ability to apply and obtain a U.S. government license on your behalf, but Tektronix encourages all applicants to apply.
Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow
