- Responsible to ensure prompt and accurate responses to customer for Parts, Service and technical enquiries
- Responsible to promote and support AFM(Aftermarket, CPI) sales activities liaising directly with customers & Inside sales engineers.
- Support the sales and project execution of all Howden brands in PCOG(Petrochemical, Oil & Gas) & Industrial market by preparing drawings when required and liaising with local suppliers
- Evaluation of customer technical and commercial requirements to ensure correct supply of equipment
- Ensure spare parts quotations are processed within clients required timescales
- Obtain / request necessary drawings if required in the quotation process
- Keep CRM up-to-date and maintain the data as accurate as possible
- Liaise with customers to negotiate initial contract terms and conditions
- Make sure customer order reflects the agreed terms in Howden's quote
- Updating customer contact list in CRM and in the ERP system
- Confirming customers product and maintenance details
- Pro-active communication of maintenance requirements and special campaigns
- Follow up open opportunities as required
- Take all reasonable care for own personal health and safety, as well as for that of everyone who may be affected by your action in your workplace.
- Liaise and co-operate with company management with regards to the current health and safety legislation and obligations within the location and area where you performing your duties
- Engineering Degree in relevant fields
- Understanding of rotary equipment (Reciprocating Compressors) and process application, especially PCOG & Industrial markets
- Minimum 2 year experience working on Aftermarket department
- Intermediate level of English as over 700 grade in TOEIC
- Excellent communication skills (written and verbal): must be able to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy with a high level of cultural sensitivity
- Ability to interpret financial data and perform accurate pricing calculations (pricing, margins, exchange rates)
- Ability to handle multiple priorities simultaneously in a fast-paced environment, set priorities, and work both independently and in a team environment
- Ability to work under pressure while keeping a positive and result- driven attitude
- Negotiation skills
• High level of attention to detail and ability to maintain high level of accuracy - High level of PC literacy, especially MS Excel, Outlook, Internet Explorer
- Understanding of rotary equipment (fans, compressors) and process application
- Dealing with demanding customers and demanding priorities
- Identify opportunities to enhance effectiveness, streamline activities and procedures, overcome obstacles and to utilise resources more effectively
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AFM CPI Sales Engineer - Ulsan, 대한민국. - Compressor Products International
설명
Main purpose of job
Accountabilities
1. Achieve the annual AFM(CPI) bookings, sales and margin budget by:
Proactively administering the aftermarket parts sales process, from enquiry through to customer order:
Developing sound relationships with customers and suppliers
2. Customer communication
3. Administrative diligence – accurately and efficiently in a timely manner prepare required documents and seek to continuously improve office procedures
4. Liaise with PBU (Product Business Units) in order to start transferring PBUs knowledge and being a backup instead of PBU sales or technical team in local.
5. Embrace Colfax Business Systems (CBS) and apply the use of the core company values
6. Legal, Health and Safety
Skills, knowledge & behaviours
Essential skills, knowledge & behaviours
Desirable skills, knowledge & behaviours
