- Provides leadership and direction to the regional CCSs and KAMs (and potentially NAMs) on an ongoing basis
- Motivates and promotes cross selling and superior customer service
- Regularly acts as a decision maker to effectively disposition customer issues and complaints
- Hires, trains and develops regional CCSs and KAMs (and potentially NAMs) to ensure Commercial objectives/targets are met
- Enabler for strong communication, regular product knowledge and corporate goals and vision
- Contributes to strategic direction through the development of an understanding of our customers' business environment
- Executes promotional/Notices/IFR Findings campaigns
- Participates in and leads special projects as required, and makes recommendations to improve processes and follows up to ensure the goals are met
- University Degree or College Diploma in Business Administration, Sales & Marketing or related fields10 years of technical sales experience, and proven ability to consistently exceed goalsCreate clear, effective and professional written communications and presentationsGood IT skills (Microsoft Office), good communication and interpersonal skills. Excellent written and spoken English
- Problem solving and decision-making skills required, and must be able to meet deadlines and at times work under pressure
- Experience with inbound lead generation
- Continually review sales processes to ensure they are efficient effective and accurate
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Commercial Manager, Healthcare - Seoul, 대한민국. - CSA Group
설명
Statut d'emploi:
PermanentType d'heures:
À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial
Les activités du Groupe CSA reposent sur l'atteinte d'un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d'ingénierie sur les ponts ferroviaires. Aujourd'hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.
Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l'échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l'essai, d'inspection et de certification d'une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu'ils répondent à des exigences strictes en matière de sécurité, de performance et d'impact sur l'environnement.
Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.
Résumé du travail:
The role of the Commercial Manager (CM) is to lead and manage an existing and regional account team.Provides the necessary guidance and accountability to achieve set commercial targets through existing account maintenance.Responsible for ensuring that the administrative and logistical execution of the customer service process is done effectively and efficiently to exceed customer expectations and maximize the profitable sale of CSA Group products and services. Provides structure and leadership and coordinates and supervises the development and training of Customer Care Specialists (CCSs) and Key Account Managers (KAMs) in the region (also New Account Managers (NAMs) where warranted).Recruits and selects personnel, and is responsible for training, budgeting, annual goal setting, and monitoring set measurements against goals on a proscribed basis.Ensures growth of Cross Market Services opportunities and other ancillary services through the normal interaction with existing customers.Works as part of a global team to help improve service and ensure that global goals are achieved.
These are your duties:
What we expect:
