- Provided technical support to local and roaming users
- Deployed, maintained, and troubleshoot desktops, laptops, printers, PDA and others.
- Assisted to install, maintain and troubleshoot Windows servers
- Provided support in system testing to ensure hardware and software run smoothly
- Diagnosed issues, identified causes, and resolved, or liaised with relevant vendors on repair and maintenance of computers, servers and related equipment
- Monitored system and server operations, service log and handle system support requests
- Monitored file usages and storage status in server and coordinated with users to free up space
- Maintained good condition of server room and computer facilities
- Software: IBM Tivoli Endpoint Manager, Arcserve, Windows, Windows Server, WSUS, Symantec End Point Protection Manager, O365, MS teams and SharePoints.
- Implement and maintain servers including VMs, network, WIFI, WAN (VPN).
- Hardware lifecycle management (servers, network, computers, etc.).
- Client computers/devices management and troubleshooting.
- Service management.
- Effective communication skills a must
- Ability to work productively in a matrix environment
- Strong team player with the ability to work in project and production support models with a diverse group of individuals across multiple departments and the locations
- Strong documentation skills for project and production support life cycle projects and tasks
- Strong problem identification and solving skill set
- Partnering with the business and Operations in identifying and prioritizing competing requests in order to provide the maximum value to the business
- Other tasks assigned by your superior
- Degree in Computer Science, Information Technology or related discipline preferred
- Minimum 3 years' relevant experience
- Good command of written and spoken English, and Native Level Korean
- Proactive to users: communicate with users to find out their needs and to get feedback for newly implemented or existing system
- Innovative on technology and proactive on user communication/project management.
- Keep studying and updating latest technologies; application, hardware (server, network devices, etc.) and business, etc.
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IT Support Technician - Incheon, 대한민국. - Maersk
설명
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
Key Responsibilities:
[Operation Support Administrator]
[Infrastructure management]
[Vendor management]
[Technical skills]
We Are Looking For:
보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.
지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다
(The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)
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#LI-KA1
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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