- Preparing CRM MTD/YTD report with analysing customer data-base status by BTQ (Capture rate, UPT, ABV, Capture rate, Information capture rate, contribution by segment, gender, collector list, etc)
- Monthly / Quarterly CRM activation plan and follow-up and feedback
- Align CRM activities with APAC, HQ Request
- CDB Management with BTQs, IT and HQ / APAC with CDB cleaning
- BTQ Staff CRM monthly training and communication
- Monthly, Quarterly and Annually Clienteling ACTION planning and review - Plan for developing Active, Inactive to active, TOP VIPs, high potential and collectors and boosting their sales by various CRM and promotional actions
- Planning of Key VIP events (Essential Moments, Sample preview & local essential events)
- Special action suggestion to RAM for Retail excellence.
- Global VIP events with TOP VIPs as brand ambassador
- Retail Activation planning - aligned with marketing calendar
- Periodical promotion planning
- Communication planning for each occasion - eDM, DM and call with agency
- Active Sales involvement for pre-order, VIP orders.
- Department store's DM communication planning and execution
- Communicate all in-store promotion with retailers to support RAM's actions in BTQs.
- Handling request of event and promotion from the department store.
- Cooperation with other department for promotional support (Marketing & PR) and communication with team.
- Manage CRM budget with retail director to optimize all CRM activities.
- Minimum 10 years of relevant working experience with at least 2~3 years at managerial level of CRM and Clients related area in luxury retail industry
- Bachelor's degree or above in Business Administration or related discipline
- Detail oriented management with retail excellence.
- Strong problem-solving skills and good communication skills in internal and external stakeholders
- High level of CRM and KPI analytical skills and leadership skills to lead BTQs
- Fluent in English and Korean
-
CRM Manager
2주 전
Robert Walters 서울시, 대한민국. 풀타임An international luxury fashion brand is searching for a CRM Manager. The selected applicant will play a pivotal role in managing client data and developing comprehensive reports to support CRM analysis. · Responsibilities: · Manage client data effectively · Provide ad-hoc report ...
-
CRM Manager
1주 전
Richemont Seoul, 대한민국.JOB TITLE CRM manager · REPORTING TO RETAIL DIRECTOR · MAIN PURPOSE · The CRM Manager, Montblanc, is responsible for managing, guiding, and reinforcing all CRM, Clienteling and customer journey activities and performances in whole channels (Retail, Travel retail and Ecom) in Kor ...
-
L'Oréal Seoul, 대한민국. Jornada Completa[L'oreal Korea] Kiehl's - CRM & Trade MKT Sr. Specialist~Manager · JOB SUMMARY · Design customer journey of brand and execute different program to acquire and retain customer to brand through strong membership strategy. Develop seamless journey from both online and offline an ...
-
CAE Seoul, 대한민국. Temps pleinRôle et responsabilités · • Prospecting including cold calling to find new accounts · • Main focus on generating new business · • Create proposals and training agreements · • Execute activity dashboard (calls eventually outside of working hours, proposals, win ratios, etc.) · • ...
-
Aesop Seoul, 대한민국. 풀타임POSITION PURPOSE/SUMMARY OF ROLE · To manage local campaigns and products and develop brand sponsorship/ partnerships. Closely overlook CRM related communication and retail needs handled by his/her subordinate, Sr. customer MKT associate. One would actively participate in campai ...
-
Amgen Seoul, 대한민국.Career CategoryMarketing · Job Description · 1년 파견직-Senior Associate Digital Marketing Specialist · Job objective · To build and develop company's omnichannel capability by providing data analytics and report generation associated with various digital marketing and salesforce eff ...
-
Amgen Seoul, 대한민국. 풀타임**1년 파견직-Senior Associate Digital Marketing Specialist** · **Job objective** · + To build and develop company's omnichannel capability by providing data analytics and report generation associated with various digital marketing and salesforce effectiveness initiatives (i.e., Smart ...
-
Media Seoul, 대한민국.The Opportunity · We are looking for a Senior Data Consultant to offer client support for our APAC enterprise client team. As a Senior Data Consultant you will own relationships with stakeholders and various client-side departments to oversee design, development, and utilisat ...
-
Infobip Seoul, 대한민국. 풀타임Key Responsibilities · Partner Account Life Cycle Management · Partner Account Entry Management and CRM system support · Partner Connect Program Management for APAC partners, working with in country partner managers in meeting partners' needs and developing their strengths as I ...
-
Amazon Services Korea LLC Seoul, 대한민국. 풀타임Amazon KR team is seeking a agile, dynamic and motivated Account Executive in South Korea who will commit to recruit and expand the sellers pools in Korea. · In this position, the Account Executive will be responsible for identifying, targeting, and recruiting Korean Sellers of a ...
-
Brookfield Asset Management Seoul, 대한민국. 풀타임Job Description · About the role · This role is a Senior Associate level opportunity in the Private Funds Group at Brookfield Asset Management with the focus being to work closely with the client relationship managers ("CRMs") in their goal to raise capital for the Brookfield Pr ...
-
Cartier Seoul, 대한민국. PermanentKEY RESPONSIBILITIES Sales Operations · Sales Monitoring, S/O Operation and Regularly Follow Up with POS to Support Sales Performance monitoring POS KPIs · Sales Data Analysis and Monthly Incentive Pay Out Management · Support Incentive Scheme Development. · Staff (Ambassador) ...
-
Concentrix Seoul, 대한민국. 풀타임Description · Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. · We are looking for a Sr. Specialist, Renewal Sales to join our team. Today. · The future team member who wi ...
-
GUCCI Store Manager
6일 전
GUCCI KOREA LTD Seoul, 대한민국. 풀타임Description · - Store Manager: · Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ...
-
Veralto Seoul, 대한민국. Paid WorkJob Responsibilities: · Mainly qualify incoming requests that come in via inbound calls and other forms or chat of digital communication · Generate sales opportunities in a quantity equal to or greater than the objective and support the sales team with these new leads · Achieve ...
-
BOTTEGA VENETA KOREA LLC Seoul, 대한민국. 풀타임Description · DRIVING SALES · Supports team to achieves individual and team sales and clienteling targets · Sees business opportunity and possible challenges to help initiate changes and improve the business - Drives the team to be daring by ensuring they cross sell and use sel ...
-
Hilti Group Seoul, 대한민국. 풀타임WHAT'S THE ROLE? · The purpose of the role is to provide specialized services in the areas of Market Intelligence, Pricing, Territory Planning, and Analytics. · The successful candidate will, in the frame of Hilti's direct sales model, continuously enhance our business operatio ...
-
Tiffany & Co. Seoul, 대한민국. 풀타임Job Details The primary purpose of this position is to manage application projects, especially Digital, Retail, e-Commerce and Omnichannel by working closely with Tiffany Korea business, corporate IT, vendors, and consultancies company to make sure the projects are properly plann ...
-
Richemont Seoul, 대한민국.JOB TITLE Specialist Performance & Operation Executive · REPORTING TO Specialist Performance & Operations Manager · LOCATION Korea · MAIN PURPOSE · Performance & Operations Executive will be responsible to assist the Cartier SP team with providing adequate business insights and a ...
-
MathWorks Seoul, KR, 대한민국. 풀타임Resumen del empleo · MathWorks ofrece un modelo de empleo híbrido que permite al personal dividir su tiempo entre la oficina y sus hogares. El modelo híbrido permite a los empleados beneficiarse de interacciones cara a cara con sus compañeros, así como de una mayor flexibilidad e ...
CRM Manager - Seoul, 대한민국. - Montblanc
설명
KEY RESPONSIBILITIESKey responsibility 1 – CRM KPI Management
Key responsibility 2 – Clienteling , Customer Journey & Loyalty Program management
Seasonal gift (with MKT , using CRM BUDGET) / VIP's special request handling with HQ : Special order (LE)
Support and guide RAM to execute these actions for BTQs
Monthly monitoring, analysing CLIENTELING result by BTQs and action planning with RAM
Identify high potential customer from BTQ and make recruitment action plan for key events (BWW, SIHH CTY, preview, essential moments and etc) with keen communication with RAM and BTQs
Key responsibility 3 – Retail Activation planning & Communication.
Key responsibility 4 – Budget management.
Job requirements
