- Carry out trouble shooting, routine maintenance for the products delivered from WinGD. Perform on-board commissioning, sea trial & maiden voyage support for 2-stroke engine. Execute warranty work, modification tasks and design upgrades.
- Implement service orders from service partners and directly from customers, support the smooth new building engine process until delivery and operation under good cooperation with stakeholders.
- Support ship owners with technical solutions.
- Generate service report, trial reports and memos for all attended events and activities.
- Progress update, perform final test, handing over, collect timesheet and expenses, prepare Service Work Report
- Responsible for the team under his/her responsibilities during the work execution.
- Perform daily office activities as required.
- Responsible for HSE during the work execution.
- Provide internal and external reports and as built documentation.
- Collect and organize time and expense reports after completion of the respective works, report and inform the administrative personnel as required.
- Provide maintenance / commissioning / troubleshooting support activities as directed.
- Attending training course as trainer to train customers when requested.
- Convincing and initiative attitude to explain technical issues in an educative and coaching way.
- Maintain a good relationship with customers without compromising WinGD code of conduct policy and quality standards.
- Higher education degree (BsC Mech, and/or Elect. Engineering) with sound experience as a Service Engineer or Commissioning Engineer.
- Experience for 2-stroke engine service & operation including automation system & electronics. Preferably experience on vessels in service, main engine operation and maintenance & auxiliary equipment.
- 2-Stroke Diesel Engine Knowledge: feeling for performance, thermodynamics, vibrations, vibrations, materials and structures.
- PC user software handling and PC setup skills are necessary next to the RCS and electronics.
- Able to work self-driven and self-critical with the target of continuous improvement.
- Has a clear understanding of the key success factors in our business and job responsibility.
- Good communication skills
- Excellence English language, written and spoken
- Teamwork skills
- Customer oriented
- Ability to work under pressure
- Pro-active and self-driven way of working
- An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
- A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
- Award winning and extraordinary products
- Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
- Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
- In-house technology training and professional development opportunities
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Customer Support Engineer - Busan, 대한민국. - WinGD – Winterthur Gas & Diesel
설명
Customer Support Engineer, Operations Korea
Responsibilities:
Requirements:
Our offer:
