- Living the Netflix Culture and ensuring it is represented within your teams globally
- Managing the Technology Systems and Operations Specialists, AV Engineers and future roles to best support the technology needs of our employees and external partners
- Advocate for improving Netflix employee productivity in APAC
- Build strong partnerships with business stakeholders and cross-functional partners such as Network/Infrastructure, Information Security, Workplace, Talent, and Production teams, and other various teams to work towards common goals and initiatives
- Helping to set the strategy of the organization and working collaboratively with other regional managers to execute strategy
- Collaborate with regional stakeholders to understand market nuances that may influence the product roadmaps
- Navigates roadblocks for the team using great judgment to deliver an amazing technology support experience
- Develop an APAC support roadmap that is in sync with the vision of the broader Netflix Technology organization
- Enable a simple and streamlined user facing team for all technical requests
- Constantly innovating to improve the employee self service experience (i.e. development of self service tools, education, and intranet/knowledgebase)
- Create memos to widely distribute and get feedback on new ideas, proposed tests, and to gain broader alignment on key tech support decisions
- Innovate on employee self-service experience (i.e. improved hardware deployment workflows, frictionless site support)
- Deliver and maintain high level of support for our users and continuously look for improvements to the support experience
- Participate in bug triage and prioritization, user-facing outage management, and escalation of issues as appropriate
- Work to reduce user friction and reliability concerns within the products and processes
- Define and monitor key performance indicators at a team and individual level focused on operational excellence
- Work closely with key internal stakeholders to ensure that we build a team that adheres to Netflix's commitment to fostering an inclusive culture
- Fluency in English and Korea is required
- Significant proven experience in at least one of the following industries: Information Technology in a senior management capacity or Entertainment Production Technology, including experience with production office applications
- Experience managing a team of IT professionals with a variety of responsibilities
- Strong communication skills to partner with technical and non-technical stakeholders in a global and diverse environment
- Experience in making informed and agile decisions at the global/regional/country level and high velocity execution
- Having awareness in gaining clarity to ensure that your team and structure regionally represents the greater organization's mission and vision
- Expertise in utilizing metrics and data to analyze and assess business priorities, drive decision making and setting strategy, and measure success toward organizational goals
- Knowledge of forecasting and budgetary management within an IT organization
- Strong foundational understanding of IT infrastructure, networking, cloud and SaaS applications, and operations with Google G Suite experience
- Knowledge and experience performing advanced troubleshooting for Mac OS, Chrome OS, Windows OS, Linux, and various applications
- Familiarity with fundamental networking/distributed computing environment concepts; local and network based user and group accounts and permissions
- Solid foundational understanding of building and supporting, corporate offices, creative AV spaces and conference rooms
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Manager, Technology Systems and Operations - Seoul, 대한민국. - Netflix
설명
Netflix is the world's leading streaming entertainment service with 270 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages.
Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Netflix has an extreme dedication to both the viewers and creators of our content.The Netflix Technology (N-Tech) team exists to empower and bolster the capabilities of our amazing colleagues to do the best work of their careers.
We believe in offering simple, secure, and scalable solutions while delivering a stellar support experience.
The Manager, Technology Systems and Operations - Korea is accountable for building and evolving a service organization focused on quality interactions at scale and enabling access to simple and effective technology quickly.
This person is someone who understands technology deeply but can have frictionless conversations with anyone agnostic of their technical competency.
They thrive in ambiguity and look to build great teams instead of great processes.Working with, for, and through others they succeed by building a culture of trust and resilience that will set Netflix up for success for years to come.
Responsibilities:
Requirements:
We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.
넷플릭스는 다양한 경험과 생각을 가진 구성원이 모였을 때 최고의 성과를 내는 팀을 만들어 갈 수 있다고 믿고 있습니다.다양성과 포용성은 우리가 지향하는 기업 문화의 핵심 중 하나이며, 이것의 궁극적인 목적은 모든 직원이 역량을 마음껏 발휘하고 성장하며 기여할 수 있도록 환경을 조성하는 것입니다.
인재를 선별하는 과정은 이러한 목적을 달성하는 데 매우 중요합니다.이에 따라 넷플릭스는 성별, 인종, 피부색, 국적, 종교, 성적 지향, 나이, 결혼 여부 등 모든 개인적인 배경과 상관없이 모두에게 평등한 기회를 보장하며, 공정한 과정을 통해 채용을 진행하고 있습니다.장애인 및 국가보훈 대상자는 관련 법령에 따라 우대합니다.
Seoul에서의 Manager, Technology Systems and Operations 전문가 사용자
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Wesley Smith
Expert Neuroscientist & SWE. '21-23 NRF BP Fellow
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Clara Kim
Native English speaker
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Arkadiusz Dominik Sztorc
Student
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락현 안
Corporate Business Development