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Senior Program Manager - Seoul, 대한민국. - Coupang
설명
Company
We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
About the Role
We are seeking a Senior Program manager to lead our Catalog listing audit efforts across the business. This role is a high-impact role that contributes directly to improving the overall quality of the catalog, which has a direct impact on our customers, both sellers, and buyers. This role is also expected to be a people leader, managing a team of auditors and ensuring the quality, trustworthiness, and safety of our catalog listings.
Working in a dynamic environment, you will be responsible for automating dashboards, monitoring key success metrics, managing WBR reports, identifying problem areas and business challenges and collaboratively shaping solutions with Coupang's catalog product and engineering teams to help optimize on the platform. The successful candidate has a passion for extracting actionable insights from data. The candidate needs to innovate, and quickly become a subject matter expert to assess business performance across different catalog llsting categories. The candidate should have significant experience working with automation, analyzing data, identifying trends, extracting conclusions, and presenting findings in a simple and clear manner using data across various data marts, and align focus on Coupang's strategic needs. The candidate should enjoy problem solving and is proficient in VBA and other automation tools.
Key Responsibilities
Stakeholder Communication: Liaise with various teams across the business to address concerns, provide feedback, and ensure that the necessary changes are
implemented effectively
Defect Identification: Understanding drivers, impacts, and key influences of defects in our Catalog
Defect Reporting : Automate defect reporting for weekly business metrics, identify areas of opportunity to automate and scale ad-hoc analysis
Measurement : Partnering with Coupang's Catalog product and engineering team to create key performance indicators and new methodologies for measurement
Continuous Improvement: Identify opportunities and recommend strategies to enhance the audit process and overall listing quality, always aiming for excellence
Qualifications
Knowledge of data pipelining and extraction using SQL
Knowledge of SQL and Excel at an advanced level
Bachelor's degree in Business, Information Systems, or a related field
Minimum of 8 years experience in business analytics + program management preferably w/ an eCommerce platform
Strong analytical, reporting, and problem-solving skills
Exceptional communication skills, both written and verbal bi-lingual (english + korean) candidates preferred
Ability to work independently and prioritize tasks effectively
Proficiency with data analysis tools and software
Bachelor's degree in a quantitative discipline such as statistics, mathematics, economics, computer science, or any related quantitative field is preferred
전형 절차 및 안내 사항
전형 절차
서류전형 - 전화면접 - 화상면접 - 최종 합격
전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내드립니다.
참고 사항
고용형태는 정규직으로 수습기간 12주를 포함합니다.
본 공고는 모집 완료 시 조기 마감될 수 있습니다.
지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
보훈대상자 및 장애인 여부는 채용 과정에서 어떠한 불이익도 미치지 않습니다.
직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반 사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
개인정보 처리방침
쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.
서류 반환 정책
본 고지는 채용절차의 공정화에 관한 법률 제11조 제6항에 따른 것입니다.
당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 채용절차의 공정화에 관한 법률 에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 채용팀 () 으로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 개인정보 보호법 에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.
Seoul에서의 Senior Program Manager 전문가 사용자
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Clara Kim
Native English speaker
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Cher Sevilla
Freelance: Digital Marketing
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Dahye Jeong
Facilities Coordinator
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락현 안
Corporate Business Development
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Aimhigh Khan
international sales business (eg. military domain)