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    Customer Service - Seoul, 대한민국. - Dupont

    Dupont
    Dupont Seoul, 대한민국.

    5일 전

    Dupont background
    설명
    JOB DESCRIPTION

    At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

    If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you

    WHY JOIN US?

    Our purpose is to empower the world with essential innovations to thrive. We work on things that matter

    Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

    Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all

    Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

    DuPont is looking for a Customer Service & Inside Sales Rep. in Seoul, Korea.

    Main Responsibilities:

  • Work with sales team to execute customer orders and customer communication.
  • Work with supply source to follow up product availability and delivery schedule.
  • Coordinate local logistics operations with 3rd party vendors.
  • Prepare and issue required documents to customers (MSDS, COC and so on), coordinate customer credit issue, support AR collection in a timely manner.
  • Play a key role to ensure fully application of business rules and guidance.
  • Drive service KPI towards targets and keep/improve customer experience.
  • Prepare and distribute relevant reports as required.
  • Efficiently handle inquiries from existing and new customers
  • Maintain full compliance of SOX and internal control requirement.
  • Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable
  • Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date.
  • Responsible for entering purchase orders to other DuPont manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer's delivery date.
  • Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers' requirements are understood and commitments are met.
  • Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.
  • Provides back-up support to other members in group in the performance of job duties as required.
  • Provides Sales related information (sales order volume versus forecasted volume) to business.
  • Process and manage customers' orders in compliance with order fulfillment process standard and guidelines (from beginning to end).
  • Follows desk procedures/policies in compliance with all aspect.
  • Sales team admin support (MSDS, RoHS, Conflict Mineral Material, and Input Environmental Data into customer system.

    • Qualifications:

  • Bachelor degree with major in Economics, Business Management, International Trading, Supply Chain, Logistics, etc.
  • Over 3~5 years relevant working experience with sufficient knowledge on customer order handling and import & export processes
  • Good mindset on customer service and customer orientation
  • Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationship.
  • Well organized and self-disciplined
  • Good communication in Korean & English

    • Join our

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