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Customer Master Data - South Korea, 대한민국. - Mercedes-Benz
1주 전
설명
Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Digital BusinessGesellschaft:Mercedes-Benz Korea LimitedStandort:Mercedes-Benz Korea Limited, Seoul Square, SeoulStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MERRUArbeitszeit:Vollzeit Join usAufgabenIntroWe're seeking a Customer Master Data, where you'll be at the forefront of ensuring the accuracy, integrity, and effectiveness of our customer data and vehicle information systems. Job description 1.Data Analysis and Science•Develop and execute data cleansing and validation processes to maintain the accuracy and integrity of customer data with vehicle information.
•Manage the structure and schema of customer related to vehicle/CRM DB, making necessary modifications or upgrades as needed.
•Define and monitor data quality metrics to identify and data quality issues effectively.
•Gather user requirements and enhance report and dashboard to improve data input from data perspective view
•Business analysis from a data perspective to increase work efficiency and propose data insight to Business unit based on vehicle degree
•Analyze and get the result of store product for trend and insight of usage related to application
1. 데이터 분석과 과학
• 고객 데이터와 차량 정보의 정확성 및 무결성을 유지하기 위해 데이터 클렌징 및 유효성 검사 프로세스 개발 및 실행
• 고객과 차량/CRM DB 관련 구조와 스키마를 관리하고 수정 및 업그레이드
• 데이터 품질 지표를 정의하고 모니터링하여 데이터 품질 문제를 효과적으로 파악
• 사용자 요구 사항을 수집하여 데이터 입력을 개선하기 위해 보고서와 대시보드 개선
• 고객 도를 기반으로 업무 효율성을 높이고 비즈니스 부서에 데이터 통찰 제안하기 위한 데이터 관점에서의 비즈니스 분석
• 어플리케이션의 사용 트렌드와 통찰력을 위해 상품 분석 및 결과 도출
2. Management and Validation the Data
• Identify and correct data input errors, remove duplicates, and ensure data consistency to maintain the data quality.
• Manage and monitor the data flow to prevent to data loss
• Check the validation to all the data related to CS/Sales & Marketing business and monitor through the PowerBI and data lake
2. 데이터 관리 및 유효성 검사
• 데이터 입력 오류 식별 및 수정, 중복 제거, 데이터 일관성 유지하여 데이터 품질 유지
• 데이터 유실 방지 위한 데이터 플로우 관리 및 모니터링
• PowerBI 및 데이터 레이크를 통해 CS/Sales & Marketing 업무와 관련된 모든 데이터 유효성 확인 및 모니터링
3. Digital Touchpoint Integration
• Propose required data and structure for analysis with enhancement or development to Fron-End
• Simplify to Data structure for analysis and manage the effectiveness with data set
• Planning to customer authentication process from data perspective
• Support for development to customer's degree through CMS (Privacy center)
• Support for part of simplification to registration and login process
3. 디지털 터치포인트 통합
• Front-End 분석에 필요한 데이터와 구조 제안 및 개발
• 분석을 위한 데이터 구조 간소화, 데이터 세트 효과적 관리
• 데이터 관점에서 고객 인증 프로세스 계획
• CMS(개인 정보 센터) 통해 고객의 도 개발 지원
• 등록 및 로그인 프로세스 간소화 지원
4. Business Partner alignment and communication
• Enhancement to data flow and alignment with relevant teams in CS/S&M.
• Ensure that data quality is improved, in cost and in time, based on HQ's regulation and aligned with respective HQ team
• Communicate all issues, resolution, directions with stakeholders, including project team meetings and steering committee, etc.
• Ensure that all the data related to CS/S&M are implemented and operated in accordance with CRM directions
4. 비즈니스 파트너와의 일치 및 소통
• CS/S&M과 데이터 플로우 개선 및 일치
• HQ의 규정에 따라 데이터 품질 비용과 시간 개선, 각 HQ 팀과 일치 확인
• 프로젝트 팀 미팅 및 운영위원회 등 이해관계자에게 모든 문제, 해결책, 지침을 전달
• CRM 지침에 따라 CS/S&M와 관련된 모든 데이터 구현 및 운영 Qualifikationen
Education
4 year university graduate
Bachelor's degree in business administration/automotive related majors preferred
Experience
3 ~ 5 years of experience in CRM processes and tools, preferably in auto or luxury retail industry
Salesforce (Service Cloud, Marketing Cloud) and SQL, DBMS, PowerBI knowledge preferred
Specific knowledge
Strong operational skill with attention to details
Good at playing with numbers and statistics with strong OA(Powerpoint, Excel, workd) skill
Excellent communitation skill both Korean and English (verbal, written and presentation)
Guidelines
1. Applications are open to individuals without disqualifying factors for overseas travel. (For males, completion of military service or exemption is required.)
2. Preferential treatment will be given to individuals eligible for employment protection (e.g., war veterans, persons with disabilities) in accordance with relevant laws and regulations.
3. If discrepancies or false documents are found during the application and selection process, the hiring may be revoked.
4. Mercedes-Benz Korea conducts the hiring process in compliance with Article 7 of the Gender Equality in Employment Act.
학력
4년제 대학 졸업
경영학과 또는 자동차 관련 전공 우대
경력
CRM 프로세스 및 툴에 대한 3~5년 경력, 자동차 또는 럭셔리 리테일 업계 경험 우대
Salesforce (Service Cloud, Marketing Cloud) 및 SQL, DBMS, PowerBI 지식 우대
역량
꼼꼼함과 세부적인 업무 능력
숫자, 통계 지식, OA (PowerPoint, Excel, Word)
한국어, 영어 커뮤니케이션 능통자 (speaking, writing, presentation능력)
안내사항 1.해외 여행에 결격 사유가 없는 분에 한하여 지원 가능합니다. (남성의 경우 병역을 마치거나 면제된 자)2.취업보호 대상자(보훈, 장애인 등)는 관계법령에 의거 우대합니다.3.지원서 및 전형 절차 중 확인된 내용이 사실과 다르거나, 허위 서류를 제출하신 경우에는 채용이 취소될 수 있습니다.4.메르세데스 벤츠 코리아는 남녀고용평등법 제7조에 의거하여 채용절차를 진행하고 있습니다.BenefitsMitarbeiterhandy möglichGesundheitsmaßnahmenMitarbeiterrabatte möglichMitarbeiter EventsKantine, CaféGute AnbindungParkplatzFlexible Arbeitszeit möglichMobilitätsangeboteBetriebliche AltersversorgungCoaching
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