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    High Jewelry Client Assistant Manager - Seoul, 대한민국. - Richemont

    Richemont
    Richemont Seoul, 대한민국.

    위치: beBee S2 KR - 1일 전

    Richemont background
    설명

    JOB TITLE HJ Client Assistant Manager

    REPORTING TO HJ Client & Talent Development Manager

    LOCATION Korea




    MAIN PURPOSE

    Responsible for planning and implementing Maison Client Programs, executing local and international events, managing HE client data, and assisting HJ Client & Talent manager. The objective of this role is to develop exclusive High-End client experiences aligned with Maison's strategies and to enhance client engagement and loyalty through High-End client activities.

    KEY RESPONSIBILITIES

    1. High-End Client Experience Development

    • Plan and implement Maison Client Program (MCP) annually and update activity result and feedback
    • Prepare MCP calendar co-working with Maison Client Manager and Event Team
    • Investigate and research for development of Art of Cartier classes and contents
    • Responsible for MCP (Art of Cartier) onsite operation management and client treatment
    • Provide recap after each MCP
    • Operate one-to-one client treatment upon request
    • Work closely with relevant teams to identify HE clients' needs and proactively respond to elevate the client experiences
    • Control and implement HE annual recurring gift program and occasional client treatment gift
    • Plan and control HB Annual support for HB community members to boost up HE sales

    2. High-End Event Support and Execution (Local and International)

    • Assist HJ Client & Talent Development Manager in event planning and operation
    • Support HJ events in terms of client recruitment and event preparation, and monitor staff & client feedback while co-working with boutique and relevant teams
    • Manage and coordinate on-site collaboration with relevant team
    • Arrange VIP itinerary and treatments in coordination with external agencies
    • Develop the HE client program with relevant teams for local event
    • Update event performance and HE client activity to prepare internal and regional report/meeting
    • Support qualitative and quantitative post event report to region and HQ

    3. High-End Client Data Management

    • Regularly analyse and update quality of HE client data, and share relevant HE client reports with HJ Client & Talent Development Manager & HJ director
    • Actively utilize client data tools including Sales Forces, Looker, CVIP and other HQ client management tools
    • Provide analysis data and insights with HB members and coaches on regular basis
    • Share with regional HJ team regarding the insights, trends, requests of Korea's HE clients
    • Support client validation data and H-list management
    • Support and work closely with cross-functional teams (CRM, Event and Retail team) throughout events and client treatments
    • Update HE client activity frequency to CRM team

    4. HB Budget Control

    • Plan and control HB annual support and monitor monthly boutique expense (HB Cash & Strap)
    • Update monthly expense from boutique and HB team in budget summary file
    • Support financial management; creation of vendors, creation of SAP PO, submission of invoices, and A&P budget/Expense update
    • S&D budget follow-up and execution (HB Gift & Cash)

    5. HB Talent Management Support

    • Prepare HB Seminar and support relevant activity and training
    • Support HB coach meeting and preparation documents (H file etc.) for coaches
    • HB community members coaching and counselling
    • HB community members activity screening

    REQUIRED SKILL:

    • At least +5 year working experience in luxury industry
    • Strong time-management and organizational skills
    • Client & service oriented
    • Ability to manage multiple projects independently
    • Fluent in both Korean & English
    • Positive attitude with good communication skills & logical thinking
    • Team player
    • Expert Microsoft Office Suite skills, especially PowerPoint, Excel, and Outlook
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