잡스
>
Seoul

    Senior Service Delivery Manager - Seoul, 대한민국. - Jobs for Humanity

    Jobs for Humanity
    Jobs for Humanity Seoul, 대한민국.

    1주 전

    Default job background
    풀타임
    설명
    Job Description

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Bachelor of Commerce/Business

    Travel Percentage :

    5 - 10%

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    About the team

    The Service Delivery Manager will have overall responsibility for Service Management for Prophet Managed Cloud Services customers. The SDM will be responsible for working with key customer stakeholders and with the FIS Managed Services operations and other FIS teams to ensure that the contracted Service Levels are met, service improvement initiatives are implemented, and customer satisfaction levels are high.

    What you will be doing:

    • Develops strong working relationships with assigned clients and FIS resources.
    • Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.
    • Manages and communicates expectations internally and externally.
    • Manages the service component of the client relationship.
    • Conducts service value reviews.
    • Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items.
    • Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings.
    • Acts as an escalation point between client and request desk.
    • Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent.
    • Engage with Client to understand current and future business requirements
    • Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) "misses" and contacts appropriate product area if "misses" fall within guidelines of a contractual penalty.
    • In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt.
    • Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time.
    • Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.
    • May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
    • Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
    • Other related duties assigned as needed

    What you bring:

    • Bachelor's degree in business or related field or the equivalent combination of education, training, or work experience.
    • Communicates ideas both verbally and in written form in a clear, concise, and professional manner
    • 5+ years of relevant service delivery manager experience
    • Effectively bilingual in English and Korean
    • Proven experience in supporting/managing Business Applications/ Managed Services in a production environment
    • Have a good grasp and understanding of Managed Services Service Levels and contracts
    • Ability to work in a matrix organization and work and lead cross functional teams to meet customer/project objectives
    • Excellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels within the customer organization
    • Good knowledge of ITIL required
    • Ability to analyze and solve problems using learned techniques and tools
    • Requires human relations, negotiation and documentation skills
    • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
    • Flexibility, versatility, dependability
    • Insurance experience is a plus
    • Nice to have a technical background

    What we offer :

    • Competitive salary
    • Attractive benefits
    • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
    • A modern, international work environment and a dedicated and motivated team

    #LI-OY1

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

    Array
  • FIS

    Senior Service Delivery Manager

    4일 전

    FIS Seoul, 대한민국. Experienced (relevant combo of work and education)

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to wor ...

  • General Motors

    GM OTA Delivery and Execution Manager

    1주 전

    General Motors Incheon, 대한민국. 풀타임

    Job Description · Your Skills & Abilities (Required Qualifications)​​ - · •7-10 years of troubleshooting/triage and system analysis experience (operations environment preferred) · •Experience in process definition (requirement), validation or operation of service delivery pro ...

  • Cencora

    Operator II

    1주 전

    Cencora Seoul, 대한민국.

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join ...

  • Johnson Controls International

    Business Development Executive

    4일 전

    Johnson Controls International Seoul, 대한민국. 풀타임

    Business Development Executive – Sensormatic Solutions · Job Description · The focus of the BDE Role is to identify new logo opportunities with premier targeted Retailers. The BDE leads the development of the sales leads to a win through the development of sales strategies, build ...

  • Johnson Controls International

    Sourcing Buyer

    4일 전

    Johnson Controls International Seoul, 대한민국. 풀타임

    Job Description1. 모집명 : Sourcing Buyer · 2. 담당업무: · - Purchase Order (PO) Issuance: Reviews all Purchase Requisitions (PR) raised by requestors and take appropriate corrective actions to ensure adequacy of the back-up documentation in accordance with the JCIK procurement policies ...

  • Johnson Controls International

    Buyer

    4일 전

    Johnson Controls International Seoul, 대한민국. 풀타임

    1. 모집명 : Sourcing Buyer · 2. 담당업무: · - Purchase Order (PO) Issuance: Reviews all Purchase Requisitions (PR) raised by requestors and take appropriate corrective actions to ensure adequacy of the back-up documentation in accordance with the JCIK procurement policies and procedures ...

  • Arrow Electronics, Inc.

    Customer Service Officer

    5일 전

    Arrow Electronics, Inc. SEOUL, 대한민국.

    Position: · Customer Service Officer · Job Description: · • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within ea ...

  • Arrow Electronics, Inc.

    customer service officer

    6일 전

    Arrow Electronics, Inc. SEOUL, 대한민국.

    Position: · CUSTOMER SERVICE OFFICER · Job Description: · Principal Accountabilities · • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhan ...

  • Amazon

    Cloud Support Associate

    5일 전

    Amazon Seoul, 대한민국. 풀타임

    · Cloud Support Associate (CSA)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSA는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deploy ...

  • Amazon Web Services Korea LLC

    Cloud Support Associate

    4일 전

    Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임

    *** AWS Cloud Support Associate - Database 설명회에 참여하신 분들을 대상으로 오픈된 포지션입니다. · Cloud Support Associate (CSA)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSA는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Wind ...

  • Amazon

    Cloud Support Engineer

    5일 전

    Amazon Seoul, 대한민국. 풀타임

    · Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deploym ...

  • Amazon Web Services Korea LLC

    Cloud Support Engineer

    1주 전

    Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임

    Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deployment ...

  • Amazon Web Services Korea LLC

    Cloud Support Engineer, People with disabilities

    4일 전

    Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임

    Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 technical issue에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network ...

  • Amazon Web Services Korea LLC

    Cloud Support Engineer

    4일 전

    Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임

    Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deployment ...

  • Amazon

    Cloud Support Engineer

    5일 전

    Amazon Seoul, 대한민국. 풀타임

    · Cloud Support Engineer (CSE)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSE는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deploym ...

  • Amazon Web Services Korea LLC

    Cloud Support Associate

    4일 전

    Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임

    Cloud Support Associate (CSA)는 AWS 서비스를 사용하는 고객을 대상으로 장애에 대한 troubleshooting 및 general guidance 등의 기술지원을 수행합니다. CSA는 소속된 Profile에 따라 다수의 AWS 서비스를 지원합니다. Profile은 다음과 같이 분류되어 있습니다. · Computing (Linux/Windows) · Networking, Security · Storage & Contents Delivery Network · Deploymen ...

  • Media

    Senior Data Consultant

    4일 전

    Media Seoul, 대한민국.

    The Opportunity · We are looking for a Senior Data Consultant to offer client support for our APAC enterprise client team. As a Senior Data Consultant you will own relationships with stakeholders and various client-side departments to oversee design, development, and utilisat ...

  • Hyundai

    전동화 시스템 프로젝트 관리

    1주 전

    Hyundai Jongno-gu, 대한민국.

    조직소개 · 우리 조직은 전동화시스템 PM(Project Manager) 및 PE(Project Engineer)로서, 모터/인버터/감속기/충전시스템 개발을 총괄합니다. · 전사 전동화 전략에 맞추어 제품 기획 단계부터 양산 단계까지 개발 현황을 점검하고, 현안 사항에 대해 조율 및 조직 내 의사 결정을 지원합니다. · 연구소 외에 타사업장과도 소통하면서 시스템 공용화, 전사 개발 방향에 대한 폭넓은 시각을 가질 수 있습니다. · * 전동화 차량: EV/FCEV/HEV · [함께 일하고 싶은 ...

  • Edwards Lifesciences

    Manager, Professional Education, APAC Critical Care

    4일 전

    Edwards Lifesciences Seoul, 대한민국. 풀타임

    For over 50 years, the Critical Care business within Edwards Lifesciences (NYSE: EW) has operated at the intersection of groundbreaking medical innovation and improved patient care. Put simply, we exist because we're committed to creating a world where every patient who be monito ...

  • Microsoft

    Datacenter Integration Lead, Northeast Asia

    4일 전

    Microsoft Seoul, 대한민국. 풀타임

    Overview · Cloud Operations and Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Ou ...