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    Sales Associate - Seoul, 대한민국. - Richemont

    Richemont
    Richemont Seoul, 대한민국.

    1주 전

    Richemont background
    설명

    MAIN PURPOSE

    Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel One Of Not Many give clients what they desire and aspire, turning them into ambassadors

    KEY RESPONSIBILITIES

    Develop Client Relationship

    • Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
    • Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
    • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities

    Consistently achieve and ideally exceed the sales target, always following retail guidelines

    • Master the key moments of the sales ceremony
    • Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
    • Handling negotiations and objections with ease
    • Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
    • Remain knowledgeable on industry news and competitors


    Act as a Maison ambassador

    • Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
    • Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
    • Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer

    Deliver daily boutique operations

    • Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
    • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
    • Assist in the merchandising and daily maintenance of displays and back-stock
    • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
    • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

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