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    Retail Training - Seoul, 대한민국. - Aesop

    Aesop
    Aesop Seoul, 대한민국.

    위치: Talent KR S2 - 9시간 전

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    풀타임
    설명

    PURPOSE OF ROLE

    The Retail Training & Performance Manager has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.

    PRIMARY ACCOUNTABILITIES

    Deliver on Brand Purpose

  • Upholds & demonstrates Aesop brand identity & values
  • Ignites ambition & energy around brand purpose & goals
  • Consistently present in the field to deepen relationships & insights
  • Masters understanding of Aesop's positioning, using insight to inform & motivate

    • -Synergise Business, Operations & Learning

  • Executes Global plan & consistently calibrates with Global stakeholders
  • Leads planning & execution of Region/market retail learning & development calendar
  • Fosters relationships globally & cross-functionally to activate outcomes
  • Partners cross-functionally to ensure successful implementation & embedding of all retail initiatives & practices
  • Actively contributes to & leverages the global feedback loop to inform decisions & solutions

    • -Drive Customer Experience Excellence

  • Ensures all team members uphold and demonstrate Aesop's approach to customer experience
  • Consistently prioritises the customer in all business decisions
  • Uses customer insights to audit & evaluate end-to-end customer experience across all channels
  • Partners with CM/D to plan & implement initiatives to capture opportunities to elevate customer performance
  • Drives the launching & embedding of new products & services through continuous presence & active participation

    • -Optimise Learning & Performance

  • Partners with HOR & CM/D to set learning & performance goals & targets for Region/Market
  • Holds self & others accountable to achievement of Region/Market learning & performance goals & targets
  • Consistently monitors performance data & customer feedback, celebrates successes & proposes solutions to capture opportunity
  • Partners with CM/D to plan & implement contextualised learning solutions that target performance opportunities
  • Builds high-performance direct reports through consistent training, coaching, feedback & performance recovery
  • Creates & manages dynamic Training & Performance succession plan

    • KEY EXPERIENCE, KNOWLEDGE & SKILLS

  • Background in facilitation and coaching
  • Specialised knowledge in learning methodologies and adult learning principles
  • Accomplished at team building, motivation and development
  • Proven ability to analyse performance and take appropriate responsive actions
  • Track record of strong relationship management and collaboration
  • Ability to problem solve and make decisions within business boundaries
  • Strong written and verbal communication skills
  • Excellent commercial acumen
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