- Rolls out global or customized training programs for each store and/or staff member in cooperation with the retail business manager or retail director/Head of Retail and Area Manager, which can include :, digital, and POS trainingDevelop beauty adviser knowledge and competencies in one-to-one using coaching approaches Supports new BAs in the onboarding phase Animates a community of BA to foster learning Participates in learning material /tools design and adaptation Impersonates and transmits the values of the brand and service attitude Stays up to date with competition knowledge ( products, learning methods, services, innovations) Master POS system, system affinity, and experience
- Contributes to sell out & retail efficiencyFollows up ROI of learning actions vs sell out and build on ongoing improvement Monitors budgets. Directly contributes to the POS selling activity during peak periods Contributes to improving sell-out, providing regular feedback to Retail management teams PROFESSIONAL & TECHNICAL COMPETENCIES EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE
- Master brand identity and knows a sense of purpose
- Master fundamental knowledge: products, categories, gestures, sales, and service
- Master competition, market, clients, and trends knowledge DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
- Elaborates service & retail education plans aligned with business priorities
- Cooperates with ° internal and external stakeholders, guarantying a consistent customer experience
- Pilots & monitors Retail Education's Efficiency DESIGNS, TRANSMITS & EMPOWER
- Design appropriate learning solutions for Customer Experience
- Delivers & transmits Education Content
- Provides personalized follow-up & coaching
- Animates learning communities with passion ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
- Fosters empathy
- Knows customer profiles & transmits customer centricity
- Continuously elevates service standards and POS execution according to brand specificity QUALIFICATIONS
- Education: Min. Diploma/AAS degree (초대졸 이상)
- Years of experience: Min ~ years of retail management experience (Beauty industry preferred)
- Specific Career Experience스킨케어와 메이크업이 있는 뷰티 브랜드 총 경력 년 이상직원관리 경험 우대백화점 관리업무 경험 우대
- Language: Intermediate level in English beneficial (Not mandatory, but please keep in mind that L'Oreal is a Multinational company)
- Other Skills: MS Office program (Excel, PPT, etc.) (Please attach your updated Kor or Eng. resume (국문 or 영문이력서) when you apply.)
- Puedes inscribirte en un máximo de tres ofertas en un período de días.
- No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.
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Lancome - Retail & Education Manager - Seoul, 대한민국. - L'Oréal
설명
[L'oreal Korea] Lancome - Retail & Education Manager
JOB SUMMARY
Improve our sell-out in line with Brand/ distribution channel strategy by training and developing Beauty Adviser mainly at POS on brand, product, service, and retail competencies. Fostering POS efficiency in collaboration with sell-out management teams.
Seoul에서의 Lancome - Retail & Education Manager 전문가 사용자
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Dahye Jeong
Facilities Coordinator
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Clara Kim
Native English speaker
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Arkadiusz Dominik Sztorc
Student
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Sasha Amira Marzuk
Marketing, Brand Communications
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Kwangtae Kim
Software Engineer with entrepreneurship