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    e-Commerce Manager - Seoul, 대한민국. - Cartier

    Cartier
    Cartier Seoul, 대한민국.

    위치: Talent KR S2 - 19시간 전

    Cartier background
    Permanent
    설명
    KEY RESPONSIBILITIES

    Key responsibility 1: Business

  • Manage the Cartier eCommerce target and cost estimation.
  • Develop the eCommerce channel vision & sales strategies & service in collaboration with Client Relation Center.
  • Define the platform strategies to drive traffic to the websites and optimize conversion rate, develop website usability, innovation and best practices for the markets to collaborate with local relevant teams & HQ teams.
  • Be a key contact for Cartier eCommerce team regarding maintenance, change requests, and enhancements of the websites.
  • Encourage the teammates to be aligned with target & team's vision.

    • Key responsibility 2 : Operation / Projects / Website management

  • Be the key contact person for all coordination's with Richemont local shared service functions, such as IT, Finance, and Logistics
  • Ensure the efficient operation process & client journey to maximize the sales and service.
  • Liaise with the Client Relations Center Manager to define and implement action plans to meet the objectives in terms of sales and services.
  • Manage client satisfaction related to e-commerce activities: trouble shooting for potential issues on the platform including risk management.
  • Responsible to set up the eCommerce standard sales/service protocol & handling of the training materials for the relevant departments; Client Relations Center & Logistics & BTQ users.
  • Responsible of website contents plans to align with communication / launching plans to deliver right storytelling for Carier value.
  • Manage the eCommerce projects to implement the global service/projects & set up for the localization plan of global service.

    • Key responsibility 3: Reporting / Research

  • Manage qualitative and quantitative weekly/monthly eCommerce reporting on the P&L, operations performance, and sales analysis.
  • Market trend research including competitor research

    • PROFILE

  • University degree with a minimum of 10 years of experience in e-commerce environment
  • Luxury brand experience is a plus.
  • Fluent in both Korean & English
  • Experience in team management and project management in an international environment
  • Good knowledge of the luxury industry in Korea market
  • Strong understanding of current online marketing concepts, strategy and best practice
  • Good at numbers & Positive attitude & logical thinking
  • Having a strong sense of responsibility.
  • Sales, service and result oriented

    • SKILLS/ABILITIES

  • SAP / GA experience is preferred.
  • Strong business sense, excellent leadership, communication, negotiation and interpersonal skills
  • Ability to collaborate and influence people in a complex matrix and multicultural environment
  • Strong time management, analytical and organizational skills
  • Entrepreneurial with a can-do spirit, innovative and team oriented
  • Proactivity in project management and priorities driven
  • Effective problem solving skills
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