잡스
>
Seoul

    Client Service Manager - Seoul, 대한민국. - Richemont

    Richemont
    Richemont Seoul, 대한민국.

    위치: beBee S2 KR - 2일 전

    Richemont background
    설명

    JOB TITLE Client Service Manager

    REPORTING TO Commercial Director




    MAIN PURPOSE

    Client Service Manager leads client experience and service across networks. This role involves implementing Client Service Strategy to maximize client experience and loyalty, being a key factor in care service, client marketing projects and promotions. The role demands strategic leadership, operational management, and team development to ensure superior client experiences consistent with the maison's standards

    KEY RESPONSIBILITIES

    Key responsibility 1: Management of Care Service/After Sales Service Journey

    • Oversee the execution and enhancement of the entire customer care and after-sales service journey, ensuring seamless experiences across all retail networks including Domestic Retail, Travel Retail, Specialists (Wholesalers), Ecommerce, and the Client Relationship Center (CRC).
    • Ensure the consistent application of International Service Policy and adaptation to local market.
    • Lead initiatives to optimize client experiences, addressing feedback, and implementing improvements.

    Key responsibility 2: Operational Management and Analysis

    • Monitor and analyze Client Service KPIs, providing insights and strategies for continuous improvement.
    • Ensure effective budget management and resource allocation for client service activities.
    • Drive operational efficiency, overseeing project management, and ensuring the successful implementation of service enhancements.

    Key responsibility 3: Client Marketing and Engagement

    • Direct and oversee client marketing projects, ensuring they align with brand values and global strategies.
    • Analyze the impact of marketing initiatives on client engagement and satisfaction, adapting strategies as needed.
    • Foster innovative approaches to enhance client experiences and marketing effectiveness.

    Key responsibility 4: Stakeholder Collaboration

    • Actively engage with RCS to ensure adherence to Cartier's high-quality service standards.

      Demand and facilitate enhanced quality control measures and improvements in repair services.
    • Conduct regular reviews and meetings with RCS to discuss service quality, client feedback, and potential enhancements.
    • Serve as a bridge between RCS and the organization, ensuring that client service policies are effectively communicated and implemented.
    • Collaborate with various teams, including HQ, internal control, finance, and retail networks to ensure cohesive service delivery.
    • Act as a primary liaison for Client Service with internal and external stakeholders.
    • Organize and lead Client Service meetings, seminars, and training sessions.

    Key responsibility 5: Strategic Leadership and Team Management

    • Lead, mentor, and manage the Client Service team, including Assistant Managers and Executives, ensuring high performance and professional growth.
    • Develop and implement the overall Client Service Strategy, aligning with company objectives and market needs.
    • Foster a culture of excellence in client service across all departments and networks.

    PROFILE

    • Bachelor's degree with 10+ years of experience in customer service, preferably in luxury retail.
    • At least 2-3 years in a management role, preferably overseeing client service operations in a high-volume or luxury environment.
    • Comprehensive understanding of luxury market dynamics and client service excellence.
    • Proficiency in SAP and strong skills in Microsoft Office
    • People Management
    • Fluency in English

    SKILLS/ABILITIES

    • Exceptional ability to lead, inspire, and manage diverse teams.

      Proven track record in mentoring and developing staff, fostering a high-performance culture.
    • Demonstrated strategic thinking with an ability to translate insights into action.

      Strong analytical skills to interpret complex data and KPIs, guiding decision-making.
    • Excellent communication skills, both verbal and written, with the ability to effectively negotiate and resolve conflicts.
    • Strong interpersonal skills with a talent for building relationships across various departments and levels.
    • Highly adaptable, able to navigate dynamic environments and respond to industry trends.
    • Problem-solving skills, capable of identifying issues and implementing effective solutions.
    • Customer-oriented approach with a deep understanding of client needs and expectations.
    • Strong business acumen, with an ability to balance customer satisfaction and organizational goals.
    • High level of integrity and ethical conduct, upholding the maison's reputation and values.
    • Commitment to excellence, demonstrating a high degree of professionalism and dedication.
  • Robert Walters

    Global Field Service Manager

    위치: beBee S2 KR - 3일 전

    Robert Walters 서울시, 대한민국. 풀타임

    의료 인공지능 기업에서 해외 고객과 파트너사가 지원 요청한 제품 관련 테크니컬 이슈 해결 및 성능 개선을 담당할 Global Field Service Manager를 모집 중에 있습니다. 의료 영상과 관련한 경험을 보유한 전문가분들의 많은 지원 바랍니다. · Responsibilities: · 해외 고객과 파트너사가 지원 요청한 제품 관련 테크니컬 이슈들을 해결함으로써 제품이 전 세계 어디서든 최고 성능을 뽐내고 사랑받을 수 있도록 관리 · 해외 파트너사가 효과적으로 고객 서비스를 제공할 수 있도 ...

  • Cartier

    Client Service Manager

    위치: Talent KR S2 - 23시간 전

    Cartier Seoul, 대한민국. Permanent

    KEY RESPONSIBILITIES Key responsibility 1: Management of Care Service/After Sales Service Journey · Oversee the execution and enhancement of the entire customer care and after-sales service journey, ensuring seamless experiences across all retail networks including Domestic Re ...

  • Adidas

    Service Manager, Tech

    위치: Talent KR S2 - 23시간 전

    Adidas Seoul, 대한민국. 풀타임

    Purpose & Overall Relevance for the Organization: · IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide va ...

  • Amazon

    Enterprise Service Manager, Professional Services Korea

    위치: beBee S2 KR - 2일 전

    Amazon Seoul, 대한민국. 풀타임

    · Are you interested in working with the largest enterprise organizations in Korea as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation s ...

  • Amazon Web Services Korea LLC

    Enterprise Service Manager, Professional Services Korea

    위치: Talent KR S2 - 4일 전

    Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임

    Are you interested in working with the largest enterprise organizations in Korea as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation succ ...

  • The Qt Company

    Manager, Professional Services, Korea

    위치: Talent KR S2 - 23시간 전

    The Qt Company Seoul, 대한민국. 풀타임

    About the Job · We are seeking a software expert to lead the Professional Services team in Korea. · As the manager of a group of developers, you will create an inspiring team environment, foster open and engaging communication, and support the team in achieving their goals. · ...

  • FIS

    Senior Service Delivery Manager

    위치: Talent HK C2 - 23시간 전

    FIS Seoul, 대한민국. Experienced (relevant combo of work and education)

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to wor ...

  • Jobs for Humanity

    Senior Service Delivery Manager

    위치: Talent HK C2 - 23시간 전

    Jobs for Humanity Seoul, 대한민국. 풀타임

    Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportun ...

  • Robert Walters

    Field Service Engineer Manager

    위치: beBee S2 KR - 6일 전

    Robert Walters 서울시, 대한민국. 풀타임

    An international medical device manufacturer is searching for a Field Service Engineer Manager. The chosen applicant will lead and drive the service organisation and formulate aftersales business strategies. · Responsibilities: · Act as the focal point for customers in terms of p ...

  • Siemens Digital Industries Software

    Engineering Service Engagement Manager

    위치: beBee S2 KR - 3일 전

    Siemens Digital Industries Software Seoul, 대한민국. 풀타임

    **Job Family:** Research & Development · **Req ID:** 405397 · **Siemens Industry Software - Job Description** · **Position Title:** · Engagement Manager · **Location:** · Korea · **Division/Dept:** · Services · **Employment Type:** · Full Time. Regular · **About the Position:** · ...

  • Siemens Gamesa

    Offshore - Service Site Manager

    위치: Talent KR S2 - 23시간 전

    Siemens Gamesa Seoul, 대한민국. 풀타임

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. · Accountable for site management of both domestic and foreign construction sites. ...

  • The Nielsen Company

    Manager, Client Service Media

    위치: Talent KR S2 - 23시간 전

    The Nielsen Company Seoul, 대한민국. 풀타임

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embar ...

  • ADM

    marketing manager ag services

    위치: Talent KR S2 - 23시간 전

    ADM Jongno-gu, 대한민국.

    Job Description · ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbre ...

  • Amazon Web Services Korea LLC

    Engagement Manager, Professional Services Korea

    위치: Talent KR S2 - 23시간 전

    Amazon Web Services Korea LLC Seoul, 대한민국. 풀타임

    At Amazon Web Services (AWS) Professional Services, we're hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These profess ...

  • Thermo Fisher Scientific

    Associate Project Manager, Language Services

    위치: Talent KR S2 - 23시간 전

    Thermo Fisher Scientific Seoul, 대한민국. 풀타임

    Plans, schedules, and performs risk management of projects. · Allocates resources on any given project. · Tracks project progress to ensure quality, deliveries and cost to stay on plan. · Manages day to day relationship with client on project matters; including status reports and ...

  • State Street

    Client Service and Relationship Manager, Senior Associate

    위치: Talent KR S2 - 23시간 전

    State Street Seoul, 대한민국. 풀타임

    We are looking for an exceptional individual to become a Client Service and Relationship Manager in Institutional Services covering global custody business. · Why this role is important to us: · The team you will be joining is a part of Institutional Service Korea that provides ...

  • Edwards Lifesciences

    Senior Manager, Marketing Strategy, APAC SURG

    위치: Foundit SG A2 - 15시간 전

    Edwards Lifesciences Seoul, 대한민국. 풀타임

    Innovation starts from the heart. Heart valve disease and critical care therapies impact millions of lives, spanning all ages and geographies. As communities globally address the opportunities and challenges of cardiovascular care, telling a compelling and authentic story is more ...

  • Trip

    Customer Advisor

    위치: Talent US C2 - 2일 전

    Trip Seoul, 대한민국. 풀타임

    Job Description · TEAM LEADER, PHCC · About Us · Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of , Ctrip, Skyscanner, and Qunar. Across its platforms, Group enables local partners and travelers around the world to make informed and cost-e ...

  • Johnson Controls

    Sales Engineer

    위치: Appcast US A2 ECP - 23시간 전

    Johnson Controls Seoul, 대한민국. 풀타임

    1. 모집분야 : HVAC Technical Support Engineer · 2. 업무내용 · YORK brand Chiller and Air side product selection · 경제성 검토 및 분석 · CAD 도면 작업 · 제안서 작성 및 수정 · 준공서류 작성 및 제출 · 내외부 고객 교육자료 작성 및 교육 · 영업 지원을 위한 견적서 작성 · 시운전 혹은 현장 관리 업무 지원 · 설계사무소 스펙인 (Spec-In) · 서비스 및 유관부서 영업 지원 · 3. 우대사항 · 기계공학이나 ...

  • Le Méridien

    Sales Executive

    위치: Talent AT C2 - 23시간 전

    Le Méridien Seoul, 대한민국. 풀타임

    POSITION SUMMARY · Contact appropriate individual or department Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-sellin ...